Hema Singh

Experience

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  Beyond Key

  Feb 2010 - Jan 2011

  QA Engineer
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  Barnes & Noble, Inc.

  Apr 2011 - May 2012

  QA Engineer

  During my tenure at Barnes and Noble, I contributed to several projects, including the launch of the Nook reading device, the Barnes & Noble Marketplace platform, e-gifting initiatives, and device combo projects. These endeavors involved comprehensive testing of front-end modifications, device assessments, and sales and order processing within the SAP system across online, wholesale, and in-store sales channels.

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  American Airlines

  May 2012 - Nov 2014

  Program QA Lead

  During my time at American Airlines, I was a vital member of the Ancillary Merchandising program management team, contributing to several key initiatives. These included introducing bundled fares, enhancing premium class passenger experiences with advanced meal selection options, and offering personalized seat and ancillary product recommendations based on customer preferences. Implementing these programs across diverse channels necessitated extensive collaboration with internal and external teams. Show less

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  Southwest Airlines

  Nov 2014 - Apr 2016

  Sr. QA Lead

  As a Senior QA Consultant at Southwest Airlines, I led critical projects such as the launch of Global Distribution Systems (GDS) and the migration of the reservation system from Sabre SAAS to Amadeus. I ensured seamless functionality, reliability, and quality of these systems through comprehensive testing strategies and collaboration with cross-functional teams. My expertise in quality assurance contributed to the smooth transition and optimal performance of Southwest's reservation and distribution platforms. Show less

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  Sabre Corporation

  Apr 2016 - Nov 2016

  Sr. QA Consultant

  As a Sr. QA Consultant at Sabre, I contributed to the successful implementation of the GDS Seamless Codeshare initiative, enhancing real-time communication between airlines and Global Distribution Systems (GDS). Collaborated closely with industry leaders such as Alitalia, KLM, and Air France to employ EDIFACT messages for seamless transactions. Played a key role in coordinating various teams including GDS Connectivity, Air Schedules, PSS Inventory, Sabre Sonic Inventory, PSS Pricing, PNR, and Ticketing to ensure the initiative's success. Show less

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  Southwest Airlines

  Nov 2016 - now

  As the Epic Owner for the Cloud Security team at Southwest Airlines, I lead strategic initiatives through Epic Kanban within the SAFe Agile framework. My role involves managing the Cloud Security Roadmap and fostering collaboration across multiple Agile Release Trains (ARTs) to address dependencies and mitigate risks effectively.• Lead the planning, execution, and delivery of cloud security initiatives.• Collaborate with cross-functional teams to define epic scope, objectives, and deliverables.• Develop and maintain plans, schedules, and budgets for Cloud Security epics.• Identify and mitigate risks, proactively addressing challenges to ensure epic's success.• Coordinate communication and alignment between technical teams, stakeholders, and leadership.• Track and report epic’s progress, providing regular updates to key stakeholders.• Ensure adherence to security standards, compliance requirements, and best practices.• Facilitate technical discussions and decision-making processes to drive solutions.• Drive continuous improvement and optimization of processes and workflows.• Mentor and coach team members, fostering a culture of collaboration and excellence. Show less As a Senior QA Consultant, I played a pivotal role in Southwest Airlines' transformative projects, including the successful launch of Global Distribution Systems (GDS) and the comprehensive four-year program to migrate the reservation system from Sabre SAAS to Amadeus. I contributed to ensuring the seamless functionality, reliability, and quality of these critical systems. Leveraging my expertise in quality assurance, I collaborated with cross-functional teams to execute comprehensive testing strategies, ensuring a smooth transition and optimal performance for Southwest's reservation and distribution platforms. Show less

  • Epic Owner/Program Manager

    Jan 2023 - now

  • Sr Scrum Master

    Nov 2021 - Jan 2023

  • Sr. QA Consultant

    Nov 2016 - Nov 2021