Evel Castro

Experience

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  Foundever

  Jul 2022 - Feb 2025

  Responsible for:* Training new hire and transfer associates for multiple LOBs accros the account such as: Relocations Voice, Relocations Offline, Hotwire chat and Hotwire voice* Workshops delivery along with assesments creation focused on account main drivers* Bussiness recomendations to clients* Curricula / Agenda creation for class delivery improveness* Administrative tasks (reports, account meetings, calibrations, etc)* Guaranteeing retention and low attrition percentages in new hire and transfer classes* Used multiple tools, a relevant example of this was the usage of Salesforce in the documentation Show less

  • Learning Specialist for UnitedHealthcare

    Aug 2024 - Feb 2025

  • Temporary Learning Specialist for All in One

    Mar 2023 - Aug 2024

  • Customer Service Representative

    Jul 2022 - Mar 2023
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  Academia Europea El Salvador

  Mar 2023 - Apr 2023

  English Teacher

  Responsible for teaching English A1 to teenagers and adults ensuring the application of the IALS methodology.

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  YouTalk

  Oct 2023 - Dec 2023

  English Coach

  As an English Coach at YouTalkTV Plus, I led the implementation of the new Speaking Club for Latin America. My teaching expertise contributed to the product's growth, enhancing user experience and improving Google reviews.