Lauren G.

Experience

• 

  Sakura Chinese Thai Restaurant

  Aug 2004 - Apr 2007

  Waiter

  - Worked full time for a year then change to part time; 5 days a week.

• 

  Provenance Asia Pte Ltd

  Mar 2012 - Sept 2013

  Project Manager

  - Project Management- Manpower Hiring/Training- Roadshows setup/tear down

• 

  M1 Limited

  Nov 2013 - Feb 2015

  Call Centre (Helpdesk/Tech Support)

  Over Phone Call Support for the following:- Business Customer (Technical)- Educating Customers on Billing- Escalation of Level 2 and above Technical Issue - Coached (assisted) new staff in call handling

• 

  National University of Singapore

  Mar 2015 - Jun 2018

  IT Support Management assistant officer

  - Internal Shared Drive maintenance/backup/administration- Data migration from old to new systems.- Ad-hoc duties for events/set-up/help desk.- Update/Maintain webpage data.- Html, java, JavaScript enabled application coding- Project Management- Oracle SQL data management/execution/implementation- Troubleshoot for email/database/server/printers for users- Hardware/software maintenance for users- Active Directory Troubleshoot- IT Equipment procurement/management- Provides technical training for end-users (for new products/process)- Business Analyst for new projects implementation.- Data Analyst (trained in QlikView) Show less

• 

  Alibaba Group

  Jun 2018 - May 2020

  Data Centre Systems Engineer

  - Monitor Systems Availability- Repair/Maintain Server- Vendor Management- Adhere to SLA- Network Troubleshooting- Server Installation/Relocation- Network Cabling- Process RMA- Daily Progress/Ticket Reporting- Inventory Management

• 

  M.Tech

  May 2020 - Apr 2021

  Senior i-Security Engineer

  - Fault and performance monitoring- Intelligent Network Reporting & Alerting- Network Discovery & Mapping- NetPath for Hybrid IT monitoring- Route and Multicast Monitoring

• 

  Ensign InfoSecurity

  Apr 2021 - Oct 2021

  Device Management Engineer (Day 2)

  - Responsible for day-to-day management and administration of security and network systems > CheckPoint > FireEye > FirePower/SourceFire > Imperva > Intrushield > Palo Alto- Provide level 1 troubleshooting of incident tickets and level 2 support- Generate regular service reports for customers- Regular update of firmware, signature and OS patches of security/network devices- Support and administrate system monitoring tool- Vendor coordination and management- Create and maintain technical documentation- Other ad-hoc adhering to security/network devices Show less

• 

  Logicalis Asia

  Oct 2021 - Oct 2022

  Operations Engineer

  - Daily operational health checks on SIEM system - Monitor alarms and reporting to client for major severity issue - Level 1-2 troubleshooting on SIEM system, L3 escalation to appointed partner and principal vendor - Firmware update and patch management of the SIEM system - Execute periodic system discovery to ensure all web services are monitored and protected. - Liaise with client’s internal application team for necessary whitelisting approval - Configuration and whitelisting of new application traffic request - Creation of system change request plan and submission to client for review and approval - Maintain, track and update physical and logical diagram changes to the SIEM system - Work with appointed vendor and partner for all support and RMA parts replacement - Manage and track all cabling/patching records pertaining to the SIEM system - Work and liaise with appointed partners/vendor for necessary site survey and discussions pertaining to the SIEM system - Prepare weekly ticket tracking list for outstanding and resolved tickets - Prepare and provide monthly equipment status report to client - Generate quarterly reports for whitelisted application traffic - Work with appointed vendor and internal stakeholders to ensure internal audit compliance - Liaise with internal SIEM stakeholder and appointed vendor to ensure all log and alerts are captured Show less

• 

  PCS Security

  Nov 2022 - Oct 2024

  SOC Engineer Team Lead- Oversight of all Systems Implementation/Patching- Daily Health-check and Systems Monitoring- Troubleshooting of Systems/Devices within SOC- Fine-tuning of Rules/Alerts/Playbook- SIEM alert/incident triage/investigation- Vendor Management- Ensure/Enforce/Review Security Protocol on all systems/infrastructure/network activities/procedures- Review/Approve/Create CR/SR- Review/Amend/Create SOP/Workflow guides- Standby Duty Scheduling and Rotation- Ad-hoc SOC project coordination/POC/lead Show less SOC Engineer Team Lead- Oversight of all Systems Implementation/Patching- Daily Health-check and Systems Monitoring- Troubleshooting of Systems/Devices within SOC- Fine-tuning of Rules/Alerts/Playbook- SIEM alert/incident triage/investigation- Vendor Management- Ensure/Enforce/Review Security Protocol on all systems/infrastructure/network activities/procedures- Review/Approve/Create CR/SR- Review/Amend/Create SOP/Workflow guides- Standby Duty Scheduling and Rotation- Any other ad-hoc duties assigned Show less

  • Specialist

    Apr 2024 - Oct 2024

  • Senior Engineer

    Nov 2022 - Mar 2024
• 

  Digital Realty

  Nov 2024 - now

  SOC Analyst

  - Daily Systems Monitoring- SNOW Ticket(s) Processing/Management- SIEM alert/incident triage/investigation