Yannis Tzonos

Experience

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  ATARI

  Jul 1986 - Apr 1987

  Game Consoles Repairs Engineer

  Repaired games consoles and Personal Computers made by Atari (2600, 5200, XL 400/800 and then 32bit 520ST and 1040ST) and their peripherals Helped grow the service department revenue by 300% over 2 quarters while reducing average repair time to less than half by introducing and implementing troubleshooting methodologies.

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  Dataproducts - GCM SA

  Apr 1987 - Sept 1988

  Computer Repairs Engineer

  Maintained Computer Mainframes (Spery Univac 1100/2200)and peripherals (Band Printers, Discs and Punch Card writers/readers), Developed Different Language Fonts for Laser printers, Implemented Unix & MS Windows networks, mentored team of field engineers on personal computers support and maintenance.

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  GR Army, Armored Cavalry

  Jan 1996 - Jan 1997

  Officer, Personnel Records and Logistics
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  Papasavas AEBE

  Jan 1997 - Nov 1997

  Web Applications Engineer

  Implemented Dynamic HTML based web application for the chambers of commerce with Oracle PL/SQL for fast and effective searches of all offered products by all retailers and by region

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  RICOH (Graphotechniki - Doxiadis)

  Nov 1997 - Feb 1999

  Software Developer

  Developed Workflows for business process automationDesigned and Configured Content Management systemsImage-Enabled Workflow suitesImplemented digital signing software integration with office softwareDeveloped SWIFT messaging integration with workflow software

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  Canon (Intersys GR)

  Feb 1999 - Jul 2000

  Senior Software Developer

  Designed and Built ISO9001 for pharmaceutical manufacturing company using Business Process Management, Content Management, Customer Relationship Mnagement and Document Imaging platforms integrations and customisationsDeveloped connectors and integrations and designed and built solutions based on several mainstream Enterprise Software platforms and toolkits (Kofax, Staffware, Jetform, DocsOpen, PenOp, Abbyy, MS Office etc)

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  Kofax

  Aug 2000 - now

  Assigned to undertake the CoE direction and objectives Globally facilitating success, growth and consistency of Best Practices delivery worldwide. In addition extended the CoE objectives to also include responsibilities for:• Solution ownership of ‘Large, Complex and Innovative’ projects• Define, Develop and Launch Solution Frameworks for the IA platform, Packaged Services Offerings and Standardized Components.• Provide Direct Governance in key projects• Determine accurate and competitive estimates without quality compromise.• Author and promote the establishment and sharing of best practices internally or to customers for: Identifying, Qualifying, Analyzing, Estimating, Proposing, Implementing and Maintaining world class Enterprise Software Platforms and Solutions in the area of Digital Transformation of Business Process Management and Robotic Process Automation. Show less Assigned to undertake the CoE direction and objectives as seen in the previous role to extend beyond EMEA and into APAC, facilitating success and growth in the region. In addition extended the CoE objectives to also include responsibilities for:• Solution ownership of ‘big and complex’ projects• Establish and share best practice for: Analysing, Estimating, Proposing, Implementing and Maintaining world class Enterprise Software Platforms and Solutions for the digital transformation of business process • Establish Solution Architecture development programme• Establish Technical(Systems) Architecture development programme Show less My responsibilities in directing the CoE teams included • developing methods and techniques so that best practice can be disseminated to other teams• developing a strategy that underpins organisational structures and systems with an approach which promotes communication and the sharing of problems, generate most appropriate solutions, apply benchmark and document results to create new knowledge and best practices, shares and disseminates all the tacit and explicit knowledge and best practices to all delivery teams.• extending knowledge and best practices to the partner community and customers and thus enable them to develop their own CoEs.• liaising with R&D, engineering and support teams globally for influencing the products and solutions roadmap in line with requests from the field• Assist the sales and presales organisations in optimal positioning of the right products for customer requirements and responses to RFPs Show less • Built from scratch the top performing globally team of Kofax PS by recruiting, training, mentoring the right profiles for the roles (Architects, Project Managers, Consultants, Administrators), maintained and exceeded constantly the ever growing quarterly goals of revenue, margin and utilisation. Employee retainment and job satisfaction peaked. • Recruited appropriate-quality subcontractors and partners to co-deliver when there were peaks in demand of services, while quality assuring their work and enabling them with best practices and knowledge/shared experiences.• Had zero failed or negative margin project throught the service in that role. All projects scored very high in customer satisfaction and most had repeat projects, several multiples.• Succesfully delivered several of the biggest deals in professional services history of Kofax PS.• Helped sales win some of the largest license deals as part of RFPs or assisting in pre-sales. Show less • Architected large scale enterprise systems beyond just document capture and transformation and well into the smart process applications space by combining both products and IPR owned by the company and external add-on technologies (some of which ended been acquired companies) to create solutions that met or exceeded the customer requirements and led to repeat business/reuse of the solution or incorporated in the product portfolio.• Led a team that developed add-on modules during bench time that covered product gaps, many adapted by R&D and became parts of the core product.• Assisted in hiring the appropriate resources in US for the growing Professional Services team and transformed it from delivering small departmental solutions to an enterprise delivery capable with best practices and structure.• Designed and built the first Analytics add-on to the Kofax batch capture Platform, handed over to engineering.• Delivered successful POCs with the emerging Workflow platform, won major contracts with early adopters and followed through with overseeing the PS delivery through to the successful go-live. Show less

  • Sr. Director Professional Services - Global Center of Excellence

    Jul 2018 - now

  • Sr. Director Professional Services EMEA COE & APAC Architecture

    Jul 2016 - Jun 2018

  • Director Professional Services EMEA COE

    Jul 2012 - Jun 2016

  • Manager Professional Services, EMEA North

    Jul 2008 - Jun 2012

  • Senior Architect, Professional Services

    Jul 2007 - Jun 2008

  • Architect, Professional Services

    Jan 2005 - Jul 2007

  • Senior Consultant, Professional Services

    Jul 2002 - Jan 2005

  • Professional Services Consultant

    Aug 2000 - Jul 2002
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  Tungsten Automation

  Jan 2024 - now

  Sr Director Global COE Professional Services