Royston Rebello

Experience

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  Delhivery

  Nov 2012 - Apr 2018

  Team Lead
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  Montcalm Collection

  May 2018 - Aug 2020

  Reservations Agent
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  Betfred

  Sept 2020 - Apr 2021

  Assistant Sales Manager cum Cashier

  Job Details :Taking Bets over the counter.Floor walking.Assisting and interacting with customers.Checking the daily marketing.Cash Handling.Being alert and aware of customers entering, con-mans, regular customers, and business needs.

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  Montcalm Collection

  Jun 2021 - May 2022

  Reservations Executive
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  DoubleTree by Hilton

  May 2022 - Jul 2024

  To ensure that reservations are dealt with in an efficient and pleasant manner.To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.To provide a hospitable service to the standard.To be fully conversant with OnQ PM.To input reservations in the system on a daily basis to keep a system up-to-date without any backlog.To communicate with reception at all times and assist where necessary.To check all correspondence in connection with reservations and deal with accordingly.To be fully aware of all types of bedrooms, all their facilities and locations.To run the arrival check and ensure all traces and comments are up-to-date.Validate all reservations to secure the transient revenue.To run all appropriate reports connected with rooms as laid down in the Reservations SOP’s and distributed to the relevant managers.To advise housekeeping of any special requirements requested, i.e. late booking, cots and VIP’s.To develop and maintain good working relationships with all departments in the hotel.To attend all relevant training as and when required.To show willingness to take on additional responsibilities when necessary.To undertake special duties or work outside the normal daily/weekly routine but with in the overall scope of the position at the request of your Supervisor/Line Manager. Show less

  • Reservations and Groups Executive

    Sept 2023 - Jul 2024

  • Reservations Executive

    May 2022 - Feb 2024
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  DoubleTree by Hilton London - Ealing

  Jul 2024 - now

  Reservations Groups and Revenue Executive