Nicholas Rynard

Experience

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  Charlotte Country Club

  May 2017 - Dec 2017

  Clubhouse Operations Intern

  - Participated in the planning and execution of various events, including banquets, club balls, weddings, tournaments, and member functions. This involved assisting with setup, coordinating with vendors, and managing event staff.- Assisted with administrative tasks such as scheduling, inventory management, coordinating reservations, and maintaining records.- Proactively identified and resolved operational issues, addressed member concerns, and maintained a clean and organized environment.- Successfully completed rotations and educational workshops with numerous departments within the club, including food and beverage, special events, golf, tennis, agronomy, pool operations, and culinary arts. Show less

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  Pali Retreat

  Jan 2018 - Jun 2020

  Senior Event Services Coordinator
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  Dovid Oved Retreat Center

  Oct 2020 - Jul 2021

  Site Director

  - Delivered exceptional guest experiences by ensuring high-quality service standards, handling guest inquiries and concerns promptly, and provided professional support throughout their stay.- Supervised and lead a team of staff members, including recruitment, training, scheduling, and performance management. Promoted a positive work environment that encouraged productivity and teamwork.- Oversaw all departments of the retreat center, including maintenance, housekeeping, sales, and food and beverage.- Collaborated with senior management in developing and monitoring budgetary goals and financial targets for the retreat center. Effectively managed expenses to optimize revenue and control costs.- Worked closely with event planners and organizers to coordinate and execute various events, conferences, and retreats hosted at the center.- Ensured compliance with all applicable health, safety, and licensing regulations, as well as any specific retreat center policies and procedures.- Collaborated with the marketing team to promote the Dovid Oved Retreat Center as a premier destination for retreats, seminars, and conferences. Leveraged digital marketing strategies to attract and retain guests. Show less

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  Pali Retreat

  Jul 2021 - now

  Director of Sales and Operations

  - Develop and implement strategic sales plans to expand the company's customer base and achieve annual revenue targets over $4M while maintaining profitability.- Lead and supervise the sales team, providing guidance, coaching, and support to ensure consistent high performance.- Foster strong relationships with new and existing clients, promoting our services, and identifying opportunities for upselling and cross-selling.- Collaborate with the marketing team to create impactful campaigns and promotions, effectively showcasing our facilities and services to the target audience.- Oversee the planning and execution of over 300 exceptional events annually, ensuring a seamless and memorable experience for clients and their attendees.- Monitor operational processes, identifying areas for improvement, and implementing best practices to enhance efficiency, productivity, and cost-effectiveness.- Maintain up-to-date knowledge of industry trends, competitors, and market conditions, utilizing this information to make informed business decisions and drive continuous improvement.- Effectively manage budgets, forecasting and reporting on sales and operational performance to the company’s stakeholders. Show less