Nicholas Rynard

Nicholas Rynard

Clubhouse Operations Intern

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  • Timeline

  • About me

    Director of Sales and Operations @ Pali Retreat | Exceptional Guest Experiences

  • Education

    • University of Lynchburg

      2020 - 2022
      Master of Business Administration - MBA
    • Radford University

      2016 - 2017
      Bachelor of Science - BS Recreation, Tourism, and Hospitality Management
  • Experience

    • Charlotte Country Club

      May 2017 - Dec 2017
      Clubhouse Operations Intern

      - Participated in the planning and execution of various events, including banquets, club balls, weddings, tournaments, and member functions. This involved assisting with setup, coordinating with vendors, and managing event staff.- Assisted with administrative tasks such as scheduling, inventory management, coordinating reservations, and maintaining records.- Proactively identified and resolved operational issues, addressed member concerns, and maintained a clean and organized environment.- Successfully completed rotations and educational workshops with numerous departments within the club, including food and beverage, special events, golf, tennis, agronomy, pool operations, and culinary arts. Show less

    • Pali Retreat

      Jan 2018 - Jun 2020
      Senior Event Services Coordinator
    • Dovid Oved Retreat Center

      Oct 2020 - Jul 2021
      Site Director

      - Delivered exceptional guest experiences by ensuring high-quality service standards, handling guest inquiries and concerns promptly, and provided professional support throughout their stay.- Supervised and lead a team of staff members, including recruitment, training, scheduling, and performance management. Promoted a positive work environment that encouraged productivity and teamwork.- Oversaw all departments of the retreat center, including maintenance, housekeeping, sales, and food and beverage.- Collaborated with senior management in developing and monitoring budgetary goals and financial targets for the retreat center. Effectively managed expenses to optimize revenue and control costs.- Worked closely with event planners and organizers to coordinate and execute various events, conferences, and retreats hosted at the center.- Ensured compliance with all applicable health, safety, and licensing regulations, as well as any specific retreat center policies and procedures.- Collaborated with the marketing team to promote the Dovid Oved Retreat Center as a premier destination for retreats, seminars, and conferences. Leveraged digital marketing strategies to attract and retain guests. Show less

    • Pali Retreat

      Jul 2021 - now
      Director of Sales and Operations

      - Develop and implement strategic sales plans to expand the company's customer base and achieve annual revenue targets over $4M while maintaining profitability.- Lead and supervise the sales team, providing guidance, coaching, and support to ensure consistent high performance.- Foster strong relationships with new and existing clients, promoting our services, and identifying opportunities for upselling and cross-selling.- Collaborate with the marketing team to create impactful campaigns and promotions, effectively showcasing our facilities and services to the target audience.- Oversee the planning and execution of over 300 exceptional events annually, ensuring a seamless and memorable experience for clients and their attendees.- Monitor operational processes, identifying areas for improvement, and implementing best practices to enhance efficiency, productivity, and cost-effectiveness.- Maintain up-to-date knowledge of industry trends, competitors, and market conditions, utilizing this information to make informed business decisions and drive continuous improvement.- Effectively manage budgets, forecasting and reporting on sales and operational performance to the company’s stakeholders. Show less

  • Licenses & Certifications

    • ServSafe Alcohol & Food Handler

      ServSafe Certified
    • CPR/AED/First Aid

      American Red Cross
      Jan 2023
    • For Hire Boating License

      BOATING AND WATERWAYS, CALIFORNIA DEPARTMENT OF
      Jun 2023
    • American Red Cross Lifeguard Certificate

      American Red Cross
      Jun 2023
  • Volunteer Experience

    • Watersports Instructor

      Issued by Pali Adventures on Jun 2018
      Pali AdventuresAssociated with Nicholas Rynard
    • Board Member

      Issued by RUNNING SPRINGS AREA CHAMBER OF COMMERCE on Nov 2022
      RUNNING SPRINGS AREA CHAMBER OF COMMERCEAssociated with Nicholas Rynard
    • Assistant Aquatics Director

      Issued by NEW RIVER ADVENTURES INC on Jun 2016
      NEW RIVER ADVENTURES INCAssociated with Nicholas Rynard
    • Summer Camp Counselor

      Issued by HOLIDAY LAKE 4-H EDUCATIONAL CENTER INC on Jun 2008
      HOLIDAY LAKE 4-H EDUCATIONAL CENTER INCAssociated with Nicholas Rynard