Leah Thomas

Experience

• 

  CSC

  Jan 1997 - Jan 2013

  ➤ Spearheaded a variety of successful project management operations for 9 client implementations.➤ Oversaw planning, development, risk management, project team leadership, budget monitoring, and mitigating unexpected issues resulting in strong business systems.➤ Successfully created project management plans and estimation notebooks to ensure an effective delivery assurance assessment for senior leaders to review.➤ Approved project scopes, costs, methodologies, or plans and successfully completed 6 projects on time and under budget in 2014 ranging between 800 to 9,000 hours with staffing of 4 to 20 technical or business team members per project.➤ Led comprehensive requirement workshops, individual interviews, business process analysis, and requirements discussions.➤ Drove clear definitions and documentation of new or existing systems requirements and potential enhancements.➤ Provided on-site support to clients throughout all project phases including system production, delivery and implementations that resulted in smooth implementation of new code deliveries and enhanced client relationships. Show less

  • Project Manager

    Jan 2002 - Jan 2013

  • Senior Business Analyst

    Jan 1999 - Jan 2002

  • Business Analyst

    Jan 1997 - Jan 1999
• 

  CSC

  Jan 2014 - Jan 2015

  Program Manager

  ➤ Managed all implementation activities such as project scope definition, budget development and tracking, scheduling, risk assessment, metrics analysis, and change control.➤ Oversaw annual project management budget of $6.5M including resource and staff management costs to deliver client projects on time and meeting project parameters.➤ Effectively collaborated with clients while significantly increasing external customer and internal employee satisfaction scores to 97.8% on average.➤ Hired, trained, and directed teams of 10 to 22 direct reports while overseeing and administering incentive programs, salary structures, and performance evaluations with an 88% staff retention rate.➤ Supported over 10 clients concurrently with varying stages of production releases and implementation projects resulting in annual revenue of over $100M. Show less

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  TCube Solutions

  Jan 2015 - Jan 2017

  Account Manager

  ➤ Managed multiple clients in production as well as new production support account and new implementations of property and casualty insurance technology.➤ Achieved over $8M in annual revenue for assigned accounts including 8 key national accounts managed concurrently.➤ Provided accurate and regular status reporting to internal leaders or stakeholders as well as customer leaders and clearly communicated progress updates and project metrics.➤ Monitored project performance and conducted regular steering committee meetings to ensure alignment of customer goals to project priorities and system operation.➤ Developed and implemented internal best practices processes, addressed gaps in team performance and project deliverables, and achieved 98% client satisfaction ratings.➤ Mentored new and existing employees, managed project teams ranging from 5 to 80 associates both locally and remotely including those offshore based in India. Show less

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  Capgemini

  Jan 2017 - now

  ➤ Initially came onboard as an Account Manager in 2017, actively fostering key client relationships, and subsequently professionally transitioned to Senior Manager and Business Development Support in 2018.➤ Initiating, facilitating, and supporting business development pursuits resulting in annual contract revenue of $20M in 2018 and $40M in 2019.➤ Developing standards for content in sales and marketing presentations, contracts, and business delivery reviews resulting in increased sales cycle efficiencies.➤ Designing best practices for consistent proposals, reflecting accurate cost and time estimates, staffing models, and project definitions to ensure smooth "post contract" transitions.➤ Conducting pre-sales initiatives such as planning and preparation for the prospect including researching business needs, identifying leads or referrals, and developing customer solutions.➤ Leading project teams and providing clients with predictable timelines and revenue models, identifying risks, and delivering scope or cost exercises.➤ Managing pre-sales teams of subject matter experts to foster collaboration during sales cycle to design and produce complex business models that have successfully delivered solutions to clients.➤ Leading and participating in activities that provide a strong transition to post sales processes and customer adoptions.➤ Driving contract drafting and execution, account/delivery team turnover and transition, onboarding, and follow-up. Show less

  • Director

    Jul 2022 - now

  • Portfolio Manager

    Jan 2019 - Aug 2022

  • Portfolio Manager and Business Development Support/Account Manager

    Jan 2017 - Jan 2019