Lai Ling See

Experience

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  IBM (China) Company Limited

  Dec 2010 - Jul 2013

  Sales Management Support

  • Assisting and supporting sales and sales management teams for all sales related issues • Preparing roadmap for business review and generating data analysis report in different views to provide insight into the sales pipeline and performance view• Preparing different pipelines analysis reports for GMU countries• Liaising and coordinating with internal parties on daily operations and order fulfillments (i.e. CSO, Deal Hub, Sales team, Pricing Team, C&N, Contract Center etc)

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  Thomson Reuters

  Aug 2013 - Dec 2022

  Senior Technical Specialist

  • Providing second level support and high quality advice for problem resolution and customer site break fix activities remotely (or dispatch to site when required) using global consistent methodologies and tools.• Providing technical training to front line support teams, 3rd party engineers and client IT.• Liaising and coordinating with stakeholders including customer IT, Development team, Technical Account Managers, Account Managers, Client Specialists and 3rd party engineers to ensure optimal and fast issue resolution. Show less

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  Swift

  Jan 2022 - now

  Customer Engineer