Jim Little

Experience

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  Diebold Nixdorf

  Oct 2002 - Dec 2005

  Inside Sales Representative

  Managed over 100 accounts in the Financial Services Industry. Responsible for the sale of ATM hardware and software, managed services, physical security, drive-up banking equipment, alarms, cameras, and DVRs.Maintained high levels of customer satisfaction through a hands-on, customer-focused approach to account management, built on value proposition.

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  سابك

  Jan 2006 - Apr 2008

  Account Manager

  Managed/maintained over 50 accounts in the plastic sheet and shape industry. Contributed to business growth plan by acquiring new customers.Sold extruded sheet goods in addition to plastic rod, tube, and film. Teamed with machine shops and fabricators to produce mechanical grade plastic parts sourced to OEMs. Oversaw complete life cycle of plastic part fabrication projects. Fulfilled procurement and logistics role through purchase order and shipping/receiving order management. Show less

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  Diebold Nixdorf

  Apr 2008 - Jul 2014

  Specialized in implementation of small-scale to multi-million dollar, multi-year, high-volume ATM projects.Excelled under high-pressure, industry-related initiatives, which resulted in accelerated installation volumes.Promoted to PMO Team Lead due to demonstration of outstanding leadership qualities.Solicited to the training and daily management of six Project Managers.Paved the way for the company by acting as the first-line escalation point for project-related issues. Show less Managed over 100 accounts in the Financial Services Industry. Responsible for the sale of ATM hardware and software, managed services, physical security, drive-up banking equipment, alarms, cameras, and DVRs.Maintained high levels of customer satisfaction through a hands-on, customer-focused approach to account management, built on value proposition. Grew service contract base to over $2M through the sale of traditional break/fix maintenance and managed service contracts.Secured long-term corporate financial stability and profitability by signing 50% of customers to multi-year service contracts. Show less

  • Team Lead - Senior Implementations Manager

    Jan 2011 - Jul 2014

  • Customer Relationship Representative

    Apr 2008 - Jan 2011
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  Founders Federal Credit Union

  Jul 2014 - Jul 2016

  IT Project Manager

  Served as lead project manager for 15 cross-departmental, multi-vendor projects within the IT/FinancialServices industry, encompassing IT Networking, Application Management, GRC, Card Services, e-commerce, and so on.Aligned the organization for growth by completing projects including implementation of Apple Pay, EMV Debit chip card conversion, ATM controller migration, core processor upgrade, Entrust Datacard instant issuance, networking infrastructure upgrades, collections system upgrade, and Automic automated scheduler upgrade. Show less

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  Cencora

  Jul 2016 - Nov 2023

  PMO leader; creates policies, procedures and tools for a team of 20 project managers focused on pharma commercialization and patient support services program delivery.Directly manages a team of seven project managers in the pharmaceutical and patient support services industry. Executes coaching with an emphasis on improving level of project management acumen.Instituted a 13-point project implementation framework across the PMO, establishing sound processes and tools rooted in PMI methodology.Responsible for the vetting, evaluation, testing and selection of online PMO work platform, establishing a shared tool for project management execution and reporting. Show less Collaborated with pharmaceutical manufacturers to introduce newly FDA-approved products to market,hence creating patient access, support, and adherence programs. Led efforts to launch 12 new drug programs from 2017 to present.Administered and supervised cross-functional, multi-vendor teams in delivering call center staffing andinfrastructure with physician portals, client-facing data/analytics portals, copay card implementations, and third-party data feed builds .Awarded the “AmerisourceBergen Pursuit of Purpose” award, 2018.A customer of mine, Bristol Myers Squibb, awarded me the “212 Degrees of Service Award” for excellence in customer service, February, 2020 Show less Impact driving force behind the IT Project Management (Scrum/Agile) responsibilities within the Glaxo Smith Kline Client-Aligned Portfolio, including three distinct drug programs totaling $2M in 2017 expenditures.Fueled business development opportunities by operating in concert with Scrum Master to maximize team efficiencies through the adoption of superior work onboarding processes, resource allocation, schedule management, production deployment preparation, financial management, and go-live activities.Awarded “Patient Services PMO Superstar of the Month” Oct 2016 and Jan 2017. Show less

  • Senior Portfolio Manager

    Jun 2022 - Nov 2023

  • Senior Program Implementations Manager

    Apr 2017 - Jun 2022

  • IT Project Manager

    Jul 2016 - Apr 2017
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  AbbVie

  Nov 2023 - now

  Senior Program Manager

  Oversees day-to-day management of Ambassador Resource Specialist (ARS) vendor, providing leadership, oversite, guidance and direction to 12-person management team.Responsible for the overall delivery and accountability of program Key Performance Indicators, including new patient outreach, contact strategy, engagement rate, quality and compliance adherence, telephony, and annual enrollment.Acted as key contributor to the onboarding, training, and launching of new ARS Patient vendor. Prepared leadership team for the successful integration of seventy new Ambassador Resource Specialists.Supports continuous improvement through strategic project delivery, including the ARS Optimization Initiative, the ARS Callback Queue project, and ad hoc data requests.Helps ignite a culture of positivity and productivity through the adoption, embodiment and promotion of organizational values, including those espoused in The Happiness Advantage. Show less