Nicole Sherman, PHR

Experience

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  Enterprise Rent-A-Car

  Sept 2003 - May 2006

  Assistant Manager

  Responsible for management of Branch Operational success based on several corporate metrics, including Customer Service, Fleet Growth, Employee Development, and Corporate Revenue Growth.  Grew Pottsville branch’s fleet from 75 cars to 120 cars equaling an increase in revenue of over $1MM. Developed 4 employees, promoting them to management positions. Increased sales 20% by securing exclusive dealership contracts. Improved customer satisfaction score (ESQI) from 75 to 90 on a scale of 100 Show less

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  Dun & Bradstreet

  Dec 2006 - Apr 2010

  Customer Account Manager

  Responsible for selling, servicing, and renewing risk management solutions and sales and marketing solutions within a $2.8 MM book of business. Achieved strong sales growth and cross product integration for the measurement period established in the challenging economic climate for Fiscal Year 2008 and 2009 respectively. Assisted clients daily with implementing their services, using properly and getting the most out of solutions Maintain, manage and grow a portfolio of 500 customers. Earned 5 Top Performer Customer Satisfaction Awards and had 2 letters of praise written directly to the CEO. Designed and presented effective webinars to clients to demonstrate the value of D&B tools. Show less

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  ADP

  May 2010 - Dec 2011

  Pre Employment Specialist

  Responsible for selling & implementing, background screening and drug screening solutions to NYC territory. Achieved 189% over sales quota in Fiscal Year 2011. Achieved 108%for Q1 FY 12’. Assisted clients with billing, invoice issues to get them resolved in a timely manner Created, followed up, and executed proposals for clients Mentored two new hires- both have passed their final training exams and have obtained 100%+ in their first months on quota Assist other reps daily on processing paperwork, tools needed, implementing products quicker Earned Superstarts and Presidents Club in FY2011 Earned Rep of the month in May 2011  Designed and presented effective webinars to clients to demonstrate the value of ADP’s screening Show less

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  Dun & Bradstreet

  Dec 2011 - Feb 2014

  Customer Account Consultant

  Responsible for collaboration with the relationship managers and specialists to create and execute customer engagement plans to drive the perception of value, insight and project retention..Executed transactional outreach plans to end-users to stimulate use and ensure they had an acute understanding of D&B’s tools and how they would be essential to their processes. Drove transactional usage through standard/customized training, implementation, support and education Assisted relationship managers on conducting process reviews to gain a full understanding of which D&B products would provide the best match to clients ever changing needs.Designed and presented effective webinars/CI decks and trainings to clients to demonstrate the value of D&B tools Account Manager - 1st Year TeamResponsible for working with clients that have been with D&B for less then one year to gain an understanding of how they are leveraging our services, what their goals are and how our services can best support them. Retain and grow business by upsell and crossell Show less

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  ADP

  Apr 2016 - Oct 2017

  Client Account Executive

  Responsible for building and developing partnerships with ADP’s most strategic clients by driving retention, engagement, and service excellence. • Develop trusted relationships at all levels of clients’ organizations —with the primary focus on the C suite • Advocate for clients from within ADP, collaborating with internal partners to ensure delivery of service excellence• Deliver insights using strategic and analytical resources• Lead contract negotiations — from strategy to signature• Proactively monitor client satisfaction with regular on-site visits, executive level meetings, regular conference calls, year-end reviews and business process reviews• Manage a portfolio of six clients worth $5 million Show less

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  Kronos Incorporated

  Oct 2017 - Aug 2020

  Customer Success Manager
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  UKG (Ultimate Kronos Group)

  Aug 2020 - now

  • Executive Relationship Manager

    Oct 2021 - now

  • Customer Success Manager

    Aug 2020 - Oct 2021