Braxton Croley

Experience

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  Enterprise

  May 2015 - Aug 2018

  Management Analyst

  ● Spearheaded daily compliance activities for adherences to Enterprise frameworks.● Performed monthly audits for a district of 7 branches to provide evidence of customer privacy. ●Implement LexisNexis software to perform risk analysis to assess the overall risk of rental agreements.

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  Best Buy

  Oct 2019 - Jan 2020

  Operations Support Specialist

  ● Identified problems and developed solutions for complex network and mobile device issues affecting high visibility customers.● Evaluated and monitored client accounts to identify opportunities for greater usage of 5G mobile plans within AT&T, Sprint, and Verizon networks. ● Partnered with internal departments to accomplish top revenue sales goals.● Conducted strategic research and analysis to identify and prioritize complex security and risk issues, resulting in a decrease in security incidents by 25%. ● Presented strategies to key decision makers on how to increase productivity and customer success. ● Used vendor-provided devices and accommodations to improve product knowledge and understanding. Show less

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  Apple

  Jan 2020 - Nov 2020

  Technical & Security Operations Expert

  ● Led over 15 technical advisors to ensure effective product repair and service procedures were met resulting in an increased customer satisfaction score of 96%. ● Adhered to Apple Standard Operating Procedures(SOPs) and other technical policies by verifying customer identity utilizing two factor authentication security controls to reduce security risks and enhance customer privacy. ● Participate with product and engineering teams to integrate privacy and security principles into organization's infrastructure, reducing security risks and enhancing customer privacy. ● Utilized SafeView and Bomgar to validate patch compliance for Apple devices. ● Reviewed diagnostic reports to troubleshoot device configurations in order to provide hardware and software solutions. Show less

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  CallTrackingMetrics

  Nov 2020 - now

  Technical Project Manager

  ● Partner with the Director of IT to assess risk on existing configurations within CallTrackingMetrics software and evaluate the change management process for global implementation of multi factor authentication controls to demonstrate compliance with NIST 800-53 security controls.● Track risk assessments utilizing Health Insurance Portability and Accountability Act (HIPAA) checklist, resulting in a 20% increase in compliance adherence metrics over more than 10,000 CallTrackingMetrics agencies. ● Schedule API testing with software engineers and stakeholders utilizing Postman API Platform and JIRA to troubleshoot complex issues within CallTrackingMetrics software reducing escalation metrics by 50%. ● Inform business owners and internal departments of regulatory changes and security updates to Federal Communications Commission (FCC) standards. ● Evaluate General Data Protection Regulation (GDPR) controls within CallTrackingMetrics software and recommend new features to ensure the privacy of European consumers increasing the Service Level Agreement (SLA) contract renewal rate by 20%.● Review IP Address threat alerts for unauthorized access to client networks and develop company frameworks for handling alerts, resulting in a 25% increase in first touch resolution. ● Write and maintain standard operating procedures (SOPs) to assist internal teams with required assessments of activities for HIPAA and GDPR compliance.● Analyze call transcriptions for accurate detection of payment information to ensure ISO-27001 compliance. Show less

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  Cyversity

  Apr 2023 - now

  BlueCrossBlueShield GRC Scholarship Recipient

  ● Achieve HIPS (Holistic Information Security Practitioner Institute) training to enhance development practices for frameworks such as ISO 27001/27002, NIST, and CobiT Frameworks.● Fulfill phase 2 requirement of the scholarship program by completing specified training and testing for CCSK(Certificate of Cloud Security Knowledge) certification. ● Collaborate with the Director of Cyber Governance, Risk, and Controls to discuss best practices for information security practices and career development within Cybersecurity. Show less

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  New Majority Capital

  Jan 2024 - now

  Fellow

  - Develop business plans and financial models to evaluate investment viability.- Conduct market research and analysis to identify potential acquisition targets.- Evaluate target companies' financials, operations, and growth potential to assess suitability for acquisition.- Prepare investment proposals and present findings to potential investors.- Collaborate with legal and financial professionals to conduct due diligence and negotiate acquisition terms.