Matt Romo

Experience

• 

  United States Marine Corps

  Sept 1999 - Aug 2003

  Heavy Equipment Operator

  • Maintained and Operated Heavy Equipment.• Supervised multiple personnel• Worked in a fast paced environment with little to no supervision

• 

  Securitas Security Services USA, Inc.

  Jun 2005 - Mar 2007

  Security Guard

  • Guarded perimeter at the Oklahoma City General Motors plant to prevent unauthorized entry of premises

• 

  Dell

  Mar 2007 - Sept 2008

  Technical Support Representative

  • Provided phone and web based consumer and commercial technical support for Dell desktops, laptops, laser printers, inkjet printers, hardware and software • Participated in customer de-escalation • Completed regular training to ensure technical skills were current• Regularly met or exceeded performance goals set by company• Regularly mentored teammates• Considered "go to person" for problem resolution• Filled in as team leader when needed• Excelled in customer service and satisfaction Show less

• 

  Tata Consultancy Services

  Nov 2012 - Feb 2015

  Systems Administrator

  • Provided support for cloud based marketing/content management software including:• Veeva iRep, SAS Marketing Operations Management, Veeva Vault• Part of a Teir 1 team that supported 2000+ users globally• Create and maintain user accounts• Provide phone and email support for domestic and international customers• Troubleshoot and fix system errors• Support developers with system deployment and troubleshooting• Create end user guides for system usage and navigation• Mediated issues between end users and the software vendors• Work successfully on a team and alone solving difficult issues• “Go to” person for projects and questions Show less

• 

  Veeva Systems

  Mar 2015 - now

  Principal Product Support Engineer

  Software support for the Veeva Vault application, a Cloud Based solution geared for Life Science technologyField Support tickets from Internal/External Vault users.Work with Developers to reproduce bugs, and locate new issuesHelp create Knowledge Articles for Internal/External usersHelp train new Support Staff