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Amanda Alexandra Labrador

Amanda Alexandra Labrador

Customer Service Technical Support

Followers of Amanda Alexandra Labrador243 followers
location of Amanda Alexandra LabradorMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Bachelor in Science in Information Technology at AMA Computer College - East Rizal Campus

  • Education

    • AMA Computer College - East Rizal Campus

      2003 - 2007
      Bachelor in Science in Information Technology Bachelor of Science in Information Technology

  • Experience

    • Concentrix ( Formerly known as Link2Support)

      Jan 2007 - Mar 2008
      Customer Service Technical Support

      Supported LINKSYS products. Assisting with troubleshooting and setting up modems, routers, network adapters and modem/routers.

    • TPG Telecom

      Apr 2008 - Mar 2012
      ADSL Engineer

      ADSL Engineer is the Tier 3 support for TPG, an ISP in Australia. A competitor of Telstra. Worked in advanced troubleshooting with customers with Internet Issues.

    • Tribal Group

      Mar 2012 - Feb 2022
      Senior Support Analyst

      Assisting clients with software concerns such as troubleshooting, analyzing issues causing bugs, and setting up their database.Conducting tests on the software being supported. We run basic SQL Scripts for fixes.

    • Babylist

      Jul 2019 - now
      Happiness Hero Specialist (Tier II Email Support)

  • Licenses & Certifications