Calum Young

Experience

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  Accenture

  Apr 2008 - May 2010

  Analyst

  Worked on a number of large scale projects for global banking and national public sector clients. The business analyst roles I had included process design, project management support and change management planning and implementation.I gained my key skills and knowledge in process design and improvement, project management and requirements gathering over the 2 years which provided an excellent base to build my career.

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  CYC Solutions Ltd

  Apr 2010 - Apr 2021

  Company Director
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  Tesco Bank

  May 2010 - Jun 2012

  Self employed contractor specialising in process design and implementation. Involved from the beginning of the Tesco Bank Current Account project including the project planning and then into the design of their banking operations processes in particular for account originations and servicing. Self employed contractor specialising in process design and implementation. Led the design of all customer facing, unique Personal Loan processes for Banking Operations within Tesco Bank. Worked with the business to successfully create and deliver brand new processes and procedures for the implementation of their new Personal Loan product.

  • Process Design Analyst - PCA Project

    Mar 2011 - Jun 2012

  • Process Design Analyst - Savings 2 and Loans Project

    May 2010 - Feb 2011
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  Career Break

  Jun 2012 - May 2013

  Travelling
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  RBS

  Jul 2013 - Nov 2014

  Business Analyst - LIBOR Lending Change Project

  Business Analyst on project team that introduced strategic business architecture for LIBOR lending, following a plan to implement a new workflow system, IBM BPM.Followed Agile SCRUM project management practices including 2 week sprints, estimating tasks, product and sprint backlogs, daily stand ups, tracking progress through burndown charts and blockers logs and developing user stories and acceptance criteria.Delivered detailed As-Is models using BPMN 2.0 methodology, identified systemic issue patterns through as-is analysis and then designed To-Be processes providing solutions to address the root causes of the observed issues.Designed decision models using ‘Sapiens DECISION’ tool in line with the To-Be business processes defining any business logic required to make each key decision.Worked with business SME's and developers to convert the To-Be Drawdown process model into operational requirements (User Stories) for development of the first release of BPM workflow tool. Show less

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  Direct Line Group

  Nov 2014 - Dec 2015

  Lead Business Analyst

  Led team of 5 BA’s responsible for delivering brand new, end-to-end business processes in line with the build of a new motor insurance contact centre operations system.Planned and estimated BA activities to support overall planning, identified process owners and key stakeholders, defined process standards and assigned work across the team.Then developed initial process hierarchies across origination, servicing and cancellation and designed the detailed origination and renewals process models through key SME workshops using BPMN 2.0 methodology.Delivered processes to Training and Test teams then supported the development of their deliverables through process walkthrough’s and development of lower level scenario’s Show less

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  Sainsbury's Bank

  Feb 2016 - Aug 2018

  • Workstream Lead

    Dec 2017 - Aug 2018

  • Senior Business Analyst

    Feb 2016 - Dec 2017
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  Abrdn

  Dec 2018 - Nov 2019

  Business Analyst
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  Stellar Omada

  Nov 2019 - now

  • Business Analysis Lead

    Jan 2022 - now

  • Product Owner

    Feb 2020 - Dec 2021

  • Senior Business Analyst

    Nov 2019 - Feb 2020