Afroze Fathima

Experience

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  Educomp Solutions Ltd

  Jul 2011 - Feb 2014

  Service Delivery Analyst

  Key Performance area – IT Service Delivery, Supplier Management and Contract Management. As the Service Delivery Analyst, I was responsible for the end-to-end operations and the day-to-day delivery of application services and infrastructure according to the agreed Service Levels Agreements and I;Ensure the application service meets business needs.Drive incident and problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/suppliersEnsure regulatory and compliance controls are embedded in landscape operations and assist with evidence collectionAssist with supportability and transition activities of enhancements and project solutions. This includes analyzing and understanding business functional and non-functional requirements for supportability impact, as well as assessing implications of landscape changes and reviewing for enhancement and continuous improvementBuild knowledge of the relevant information risks and regulatory requirements.Host weekly calls with suppliers and other stakeholders to keep traction of ongoing issues and enhancement.Host monthly calls/visits with the customers.Establish consistent and effective communication channels between Educomp and Vendors.Drive even-handed, fair accountability against stakeholder obligations, both internal and externalAccountable for delivering service improvements to increase efficiency, effectiveness, customer satisfaction and cost savings Show less

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  Accenture

  May 2014 - Feb 2018

  Sr. PMO Analyst

  Project: Accenture Digital Role: PMO LeadResponsible for 150+ -person staffing plan, $30 million-dollar budget and multiple vendor contracts and resources.Oversaw Financial controls and systems focusing on monitoring, recording and forecasting and budgeting of project expenseImplemented information improvements that significantly improved data quality and stakeholder satisfactionResponsible for project portfolio reporting and analysis, headcount analysis and Asset managementImproved and maintained internal processes in the areas of project management, contract management, facilities management and communications.Handled project finances including invoice tracking, financial reports to the finance department.Created, updated, maintained and revised all meeting materials, the meeting agenda, presentations, scorecards, and dashboards.Acted as liaison with HR department in the areas of open positions, the on boarding process and highly sensitive performance and compensation reporting.Resource management: Post requisitions, screen and schedule candidates and on boarding.Developed repository of skill profiles and practice alignments for more than 100 resources.Active member of the Event management team for the Accenture Digital capability, having experience in organizing events of the scale of 500+ project members. Show less

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  Shell

  Mar 2018 - Mar 2021

  Project Manager

  Set up agile delivery model with VSTS tool. Drive various workshops to gather requirements Mentored a team of 18 resources to delivery a quality product. Utilized Agile scrum practices to help the team increase velocity by 60% Get into discussions with POs on functionality and adopt best practices/ techniques to adopt design to meet end user expectations Ensured user stories are 100% ordered, defined and ready to be worked on by the team Manage the daily standup, sprint planning, retrospective, story refinement and release planning. Facilitated discussions, decision making and conflict resolution across various functional teams. Facilitate UAT and construct strategic solutions to bring value to the company Show less

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  Polaris Inc.

  Mar 2021 - Jun 2022

  Project Manager

  New Product Development. Platforming electric Powertrain for Youth market segment. Develop a business case to identify the profit margins by Platforming strategy. Define scope and schedule to align with the schedule of Business Units. Work on BOM estimates and set targets. Estimates of program budget (inclusive labor, sourcing, tooling, certification, NRE) Define roadmap through Gantt charts on major milestones and deliverables Work with engineering team to determine the specification / requirement document on each component used in powertrain. Collaboration between engineering team, validation team, 3rd party suppliers, sourcing team, Polaris Leadership and marketing team. Define ways of working to manage stakeholders and risk. Get into discussions with 3rd party supplier on solution offerings for cost benefit analysis and comparison study Define testing and validation plan Drive solution discussions with various stakeholders. Show less

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  Publicis Sapient

  Jul 2022 - now

  Program Manager