Tudor Chira

Experience

• 

  Neverfail

  Feb 2006 - Aug 2011

  - Manage on behalf of the Engineering Support department the escalated and critical technicalinvestigations where development assistance was required- Run various problem management tasks, study similarities, distribution and impact of encounteredissues in order to isolate and identify the underlying problems - Provide high level support services for both direct customers and partner distribution channels forthe company’s software products, in order to diagnose and resolve business impactingincidents within a timely fashion, ensuring customer satisfaction- Perform thorough log analyses and isolate performance issues monitored over several weeks- Produce detailed Knowledgebase documents with procedures, workarounds or new functionalitymade available

  • Escalation Engineer - Engineering Support

    Apr 2011 - Aug 2011

  • Senior Support Engineer

    Feb 2006 - Jan 2011
• 

  Betfair

  Aug 2011 - Jan 2017

  eCommerce Product, MarketingTech- Lead requirements gathering, analysis and prioritisation across multiple internal subcomponentsand external 3rd party providers- Collaborate with architects and Technology leads to identify solutions and agree the MinimumViable Product to continuously deliver at pace and ensure low timetomarket- Break down complex problems into consisting elements and identify steps required to drive productdevelopment at great speed- Manage dependencies and clarify crossfunctional requirements to other delivery teams, enabling fellow Product Owners understand the endtoend flowsExperience in:- real time promotions platform, bonusing mechanics, customer targeting- UX wires, responsive design, localisation, simplified messaging, mobile web and native- backoffice interfaces, mocks, no-SQL DBs, messaging queues technology- global stakeholders management, gap analysis, business cases, GA tracking KPIs- go-live planning, operational training, incidents prioritisation Weniger anzeigen

  • Product Owner

    Jan 2014 - Jan 2017

  • Business Analyst

    Aug 2011 - Jan 2014
• 

  Paddy Power

  Jan 2017 - Jan 2018

  Product Delivery Manager
• 

  EPAM Systems

  Jan 2018 - now

  • Lead Business Analyst

    Nov 2020 - now

  • Senior Business Analyst

    Jan 2018 - Nov 2020