Sofia Rodriguez, MBA

Experience

• 

  The Coffee Importers

  Jun 2009 - Aug 2013

  Barista

  • Established customer relationships and encouraged repeat sales by tracking daily customer preferences, creating a positive experience and building customer loyalty• Provided excellent customer service in multiple roles as a Barista, Food Server, Cashier• Recognized by management for excellent work ethic and punctuality• Assisted manager in planning, preparation, and execution of café’s operations including nightly closing and evaluating and anticipating establishment’s daily needs• Managed workflow to meet demand during periods of high customer volume Show less

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  Kaiser Permanente

  Sept 2009 - Jun 2010

  Intern

  • Completed hospital rotations in pediatrics, general surgery, podiatry, and neurology• Drew blood samples and took vitals such as blood pressure and temperature• Viewed multiple surgeries in the operating room• Enthusiastically interacted and worked with many patients, nurses, doctors and hospital staff

• 

  Habitat for Humanity

  Sept 2013 - May 2015

  Volunteer

  - Assisted in building affordable, non-profit housing for families living in poverty- Participated in fundraisers to raise money and awareness for the organization

• 

  Edward J. Bloustein School of Planning and Public Policy Environmental Analysis and Communications

  Jan 2015 - May 2015

  Intern

  • Researched and assessed the health benefits of public access for vulnerable or low-income communities• Developed and analyzed surveys to determine specific vulnerabilities of New Brunswick residents• Produced charts and tables to organize data and create professional PowerPoint presentation to display results

• 

  SADA Systems

  Jul 2015 - May 2018

  • Project manage engagements to migrate clients to Microsoft’s O365, Azure, and EMS platforms• Responsible for managing between 10-15 projects simultaneously• Manage internal teams of approximately 2-6 members for each project• Responsible for tracking budget, timelines, and all project resources throughout each engagement; Have experience using tools such as ConnectWise, MS Project, and VSTS to assist with aforementioned tasks• Work closely with sales representatives to create Statement of Work contracts for new projects• Work to identify new opportunites with clients throughout projects to drive long-term client relationships • Work with billing and finance teams to ensure projects are properly tracked and invoiced accordingly Show less • Project manage engagements to migrate clients to Microsoft’s O365, Azure, and EMS platforms• Responsible for tracking budget, timelines, and all project resources throughout each engagement; Have experience using tools such as ConnectWise, MS Project, and VSTS to assist with aforementioned tasks• Work closely with sales representatives to create Statement of Work contracts for new projects• Work directly with Microsoft representatives to secure funding for new projects. Assist in getting projects created within a client’s budget.• Work with both sales and delivery teams to track, ensure requirements are met, and funds are invoiced prior to deadlines. • Work with billing and finance teams to ensure projects are properly tracked and invoiced accordingly• Utilization and resource management. Create utilization reports to gain insight into staffing needs. Assign new projects to Project Managers and engineers based on availability and skill set. Show less • Assist Project Managers' engagements to deploy Microsoft's O365 software to various clients• Work directly with Microsoft representatives to secure funding for new projects. Assist in getting projects created within a client’s budget.• Work with both sales and delivery teams to track, ensure requirements are met, and funds are invoiced prior to deadlines. • Utilization and resource management. Create utilization reports to gain insight into staffing needs. Assign new projects to Project Managers and engineers based on availability and skill set. Show less

  • Project Manager

    Sept 2017 - May 2018

  • Jr. Project Manager

    Dec 2016 - Aug 2017

  • Project Coordinator & Funding Manager

    Jul 2015 - Nov 2016
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  10th Magnitude

  Jun 2018 - Apr 2020

  Delivery Manager

  • Customer facing role with responsibility to manage projects to implement Azure cloud-based solutions, Azure DevOps, and on-premise to cloud data center migrations• Manage approximately 5-15 engagements simultaneously with 2-6 technical resources assigned to each project• Successfully lead multi-workload projects between $100k-$800k in revenue • Effectively track project budget, scope, and timelines by creating detailed project plans, forecasts, and financial reports with ability to identify and seek resolution for project risks• Work with clients and team members to manage both project time constraints as well as time zone differences• Lead and maintain consistent communication with clients, team members, project stakeholders, and executives • Use project management tools such as O365, Microsoft Office, Azure DevOps, and Harvest daily• Analyze data from Movere and build dashboards in Power BI to depict the cost of moving servers into Azure • Assist with marketing initiatives to improve process for client outreach and gathering feedback Show less

• 

  Amazon Web Services (AWS)

  May 2020 - now

  AWS Partner Organization WWSO Strategy & Operations team• Identify and implement tools, processes, and solutions to scale the business and accommodate rapid growth.• Navigate ambiguous projects and balance multiple work streams simultaneously.• Advise and drive action from cross-functional stakeholders, leadership, and executives. • Create feedback mechanisms to continuously iterate on processes and measure success.

  • Sr. Program Manager

    Oct 2022 - now

  • Program Manager

    May 2020 - Oct 2022