Anthony Scott

Experience

• 

  Murphy-Hoffman Company (MHC Kenworth)

  May 2014 - now

  Primary responsibilities are to take ownership of a portfolio of MHC’s customers, commits to their success, and relentlessly work to remove barriers to adoption both within their organization and cross functionally with MHC. Ensuring the fleet's needs are met by interacting with key personnel with-in the customers organization and at the dealership level. Staying up to date with product knowledge, technology advancements, and customer truck specifications. - Develop, communicate, and improve upon standards and practices to support the Customer Experience- Responsible for calling on 10 Key Accounts in the Tennessee Region as well as maintaining an open line of communication with each customer in relation to their requirements - Providing accurate information for any parts, warranty or service issues the fleet may have in their local shops or at an over the road service facility- Manages all customers over the road down time reports to assist with expediting customer repairs, schedules preventative maintenance and manages all open customer recall's for increased customer uptime Show less - Plans, directs, and controls the activities of the service and department to ensure the overall growth and profit objectives are met; formulates the major objectives, specific policies, plans, procedures and programs for the service and department.- Assesses present and future needs, trends, problems, and profit opportunities of the Service Department.- Establishes short and long term financial objectives for the service department, and ensures that approved policies and objectives are clearly understood and effectively applied within the department. Show less

  • Customer Success Manager

    Apr 2018 - now

  • Service Operations Manager

    Aug 2016 - Apr 2018

  • Assistant Service Operations Manager

    Apr 2016 - Aug 2016

  • Management Trainee

    May 2015 - Apr 2016

  • Parts Operation Internship

    May 2014 - May 2015