Ali Alfaraj

Experience

• 

  Dolf Technologies Co. Ltd. شركة دلف لتقنية المعلومات المحدودة

  Feb 2019 - Aug 2019

  Trainee (Sales and Recruitment ) - Tamheer Program

  Had training for 7 months at Dolf Technologies. Most of the tasks were related to Sales and Recruitment. I also got to learn about Digital Transformation and worked on Vuforia Studio, which is a software that is used to develop Augmented Reality apps.Key responsibilities:• Posting job openings online (Bayt, Indeed, and LinkedIn), shortlisting CV's, and taking part in interviewing candidates.• Searching for potential clients that are interested in E-learning content and/or Digital Transformation solutions and services.• Making Sales calls, following up with potential clients, creating a Sales sheet, and writing business proposals.• Giving PPT presentations at numerous client sites (clients included Saudi Aramco, Saudi Electricity Company, MiSK, KFUPM, and IAU). Show less

• 

  Al Bassam Group of Companies

  Sept 2019 - Sept 2019

  IT Technician Trainee

  Had IT training for one month at Albassam. In this position I got a pretty good feel of how an IT department operates and how to troubleshoot common issues that end users face.Key responsibilities:• Providing technical support and troubleshooting for end users.• Using Active Directory to create new user accounts and reset passwords.• Collating the IT assets data for all company computers (serial number, brand, model, Windows activation status, etc).• Working on printers (configuring, downloading/installing drivers, and replacing cartridges).• Compiling all the IT related requests in a database for tracking and bookkeeping purposes. Show less

• 

  DoubleTree by Hilton

  Oct 2019 - Dec 2019

  Front Office Agent

  Worked as a front office agent for three months at DoubleTree by Hilton Dhahran. In this position I was able to greatly develop my customer service skills.Key job responsibilities:• Checking in and checking out guests.• Taking calls and transferring them if needed to the relevant department.• Taking bookings and maintaining the reservations calendar.• Posting charges, collecting payments, and issuing bills.• Responding to complaints and inquiries that guests and visitors have in a professional manner. • Auditing cash drawers and maintain a daily log of overages and shortages.• Assisting guests with connecting their gaming consoles, laptops, and phones to the internet.• Assisting other departments as needed. Show less

• 

  Engineering and Marketing International

  Jan 2020 - now

  In this position, I am working at several sites and I am providing IT Services to the leading energy sector companies in KSA. Clients include: MARAFIQ, SABIC, SASREF, SAMREF, Saudi Aramco, S-Chem, and others.Key job responsibilities:• Installing and Configuring Software Applications (OSIsoft PI System) for our clients. This allows Real-Time and Historical data retrieval from equipment in Oil/Gas/Chemical/Power plants.• Providing IT Services for our clients such as PI System Architecture Design, PI System Implementation and Deployment, PI Server Migration, Implementing PI Server and PI Scan Node High Availability, and providing technical support at client site and remotely.• Setting up PI Scan Nodes and connecting them to OPC Servers and other Data Collection Nodes.• Configuring DCOM between different Nodes.• Configuring Data Security settings and specifying limitations and permissions for client machines.• Configuring Network Security settings and granting server access to specific client machines.• Conducting FAT and SAT at different client sites to make sure the PI System is running properly and all configurations are done correctly.• Creating automated and scheduled PI Server backups daily, weekly, and monthly (using Windows Task Scheduler) and restoring backups when needed.• Creating Excel Reports that integrates with the PI System data.• Creating Process Graphics for Oil & Gas plants using PI ProcessBook and PI Vision.• Creating Web Reports and KPIs.• Working on PowerShell scripts to import and export PI Server data.• Working on CMD commands mostly to test the health and functionality of the PI Server.• Working on VMware and setting up Windows Server for testing purposes.• Troubleshooting and Debugging PI System components. This includes checking the logs for any errors, Windows services, Windows Registry, KB articles, network and security settings, software settings and configurations, etc.• Training new employees. Show less

  • Senior Solutions Consultant

    Feb 2023 - now

  • Technical Solutions Consultant

    Jan 2020 - Feb 2023