Thomas Carranza

Experience

• 

  California Dairies Inc

  Jun 2011 - Apr 2015

  • Inventory & Logistics, Projects Coordinator

    Jan 2012 - Apr 2015

  • Purchasing Clerk

    Jun 2011 - Jan 2012
• 

  Virgin America

  Sept 2015 - May 2018

  Facilitated company-wide training for 6+ courses, including Initial Guest Services Teammate Training, Alaska Airlines (AS) to Virgin America (VX) Differences Training, Ground Security Coordinator Training, Complaint Resolution Official Qualification Training, Airbus Coordinator (Operations) Training, & Sabre Interact Advanced Ticketing. Maintain and update curriculum, learning guides, and facilitator guides to ensure compliance and consistency. -Instructed over 500+ Virgin America teammates in 2017 leading to their successful completion of FAA regulated coursework and all company required competency checks.-Worked alongside Guest Services Policies & Procedures to support the merger and integration of VX & AS manuals and policies during Revision Cycles, ensuring proper delivery of revised content during training.-Managed, facilitated, and coordinated 3 week training of Guest Services Above Wing Virgin America Curriculum resulting in the successful launch of the Virgin America New Orleans Airport Operation.-Supported Virgin America Airport Station Launches in Philadelphia, Raleigh-Durham, and Kona, by ensuring completion of each teammate’s on-the-job training.-Executed Ground Security Coordinator and Complaint Resolution Official training in Las Vegas, New York & Los Angeles resulting in over 50+ newly qualified teammates in these safety and security sensitive roles.-Identified appearance and performance issues in the classroom, and addressed issues with teammates during one-on-one coaching sessions. Show less

  • Special Project - Corporate Learning

    May 2017 - May 2018

  • Station Supervisor

    Jun 2016 - May 2017

  • Station Lead

    Mar 2016 - Jun 2016

  • Guest Services Teammate

    Sept 2015 - Mar 2016
• 

  Alaska Airlines

  May 2018 - now

  Privileged to lead a dynamic team supporting three critical focus areas: employee services, staffing (resource planning) and finance and learning and development. Key Responsibilities:Employee Services: I establish and articulate strategic administrative and operational goals and direction for a dedicated team of over 150 managers, supervisors, lead customer service agents and station trainers. Together, we focus on providing care and support for our over 800 station employees on: scheduling, attendance, payroll, hiring and onboarding, labor relations, training, recognition, and medical programs.Learning and Development: I collaborate with Airport Policy and Procedures and AOCS Training and Development teams to ensure consistent training delivery and adherence to company policy, fostering a culture of continuous learning and improvement. My team partners with other key Alaska leaders to identify, develop, retain, and promote diverse and equitable talent, starting from recruitment and extending through ongoing career and skills development opportunities.Financial Stewardship: I drive and direct local station strategies for the annual budgeting process, emphasizing rigorous financial discipline, efficient employee rostering and scheduling, data management, and payroll systems. In partnership with our Corporate FP&A team, I monitor and report on the station operating budget process, aligning our financial practices with key company goals and integrated productivity and financial metrics. Show less Managed team of over 800 Seattle station employees, including direct leadership of eight Supervisors and 80 lead customer service agents. Responsible for development and execution of several critical station administrative strategies including budget and finance, employee relations, engagement, labor relations, payroll, staffing, including productivity, and training. Lead and developed a team of administrative Supervisors supporting attendance, medical relations, conflict mediation and investigations. Instrumental involvement in the North Main Terminal Redevelopment Project, including management of change in guest and agent behaviors. Show less

  • Director, Seattle Station Administration

    Jan 2023 - now

  • Manager, Guest Services

    Nov 2020 - Jan 2023

  • Station Supervisor

    May 2018 - Nov 2020