Bassem Sidrake

Experience

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  Engineering Company for Civil Work and General Contractor

  Jan 2003 - Jun 2004

  Field Engineer

  Actively attended customer acceptance site visit, and cleared any snags raised by customer.Key Accomplishments:- Supervised the Installation team, administered the commissioning and Testing of Alcatel BTS and NEC Microwave, and diligently performed integration test calls to ensure sooth running of operations.

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  Orascom Telecom

  Jul 2004 - Feb 2005

  Field Maintenance Engineer

  Led a team of technicians for solving any environmental alarm onsite such as Power, Air Condition, etc. Handled customer complaints, accomplished maintenance of telecom equipment, and regularly checked power systems like rectifiers and batteries.Key Accomplishments:- Effectively performed preventive maintenance activities for customer BTS and BSC sites, resolved network problems, and delivered troubleshooting for BTS/Transmission problems.

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  Lafarge Cement

  Mar 2005 - Feb 2006

  IT Assistant

  Directed the IT operations including software and hardware related matters, delivered technical support in a windows 2000 Active Directory Domain, and installed and maintained the network cables.Key Accomplishments:- Efficiently delivered user support for laptops, desktop computers and peripherals, managed the installation and up gradation of LAN/WAN information systems such as Logistic Management, Purchasing Financial Accounting, HR System and Industry Standard Application.- Ensured smooth running of servers, administered telecommunication and PABX’s maintenance, and handled inventories for all IT related software and hardware. Show less

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  Engineering Company for Civil Work and General Contractor

  Mar 2006 - Nov 2006

  Rollout Project Coordinator

  Developed reporting framework for weekly and monthly progress reports, and monitored progress of the telecom network rollout projects. Devised processes and identified improvements, capably assisted in the development and identification of all project activities and tasks based on the project methodology.Key Accomplishments:- Managed and administered the teams regarding installation and commission of telecom equipment, and ensured compliance with safety guidelines.- Coordinated with the project manager and liaised with internal stakeholders and regional staff to ensure timely completion of the project. Liaised with internal stakeholders and regional staff to ensure successful project completion. Show less

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  Ericsson

  Dec 2006 - now

  Ensure that all contractual deliveries are fulfilled for end to end operational performance towards customers according to agreed targets. Successfully manage all aspects of the complete delivery of sub-projects within the portfolio, developed and maintained customer relations to improve customer confidence, and ensure performance excellence to meet customers’ expectations. Managed effectively the projects managers targets towards business goals. Key Accomplishments:- Delivered the fastest 5G network in GCC.- Effectively implemented of NB- IoT platform including hardware and software utilizing modern and agile development.- Successfully delivered the first NFVi cloud solution for EPC in Bahrain. - Administered the successful execution of customer Programs and achieved the award for best 4G network KPIs from National Telecommunication Regulatory Authority. Show less Successfully administer the Project Office function regarding sales and delivery processes, define and implement project scope, time and cost while adhering to quality standards. Ensure compliance with the Projects Governance / Accounts Governance standards, and manage the financial mapping and follow up in SAP via the PSPs.Key Accomplishments:- Delivered support to the CPM regarding project planning, handled the scope changes and supported “Add on Sales”, and ensured adherence to the project management processes & procedures as well as the SOX process requirement on financial management.- Evaluated performance through KPIs, efficiently completed projects in time and within budget constraints, and coordinated with staff members to achieve organizational objectives.- Oversaw and resolved matters relating to the Project Office management in accordance with the company’s finance and HR directives, managed project reviews, and devised project management processes like PROPS-C in all projects.- Pioneered E2E Governance, addressed key aspects for all projects and coming opportunities, and directed the CU Balance Score Cards from off-track and robust status.- Effectively delivered Best Dialog Results in Leadership Index within RMEA. Show less Effectively achieved the contractual deliveries, accomplished all projects and programs within Zain Bahrain account, administered the resources utilization, and maintained key functional relationships with key stakeholders in both Ericsson and customer side. Monitored SDP decisions on behalf of Operations, developed and maintained customer relations to improve customer confidence, and ensure performance excellence to meet financial performance expectations.Key Accomplishments:- Delivered customer support, supervised service activities, ensured quality of the deliverables, and furnished reports to the senior management regarding the trends and potential impacts.- Functioned as a vigilant member of project TG reviews, ensured delivery of portfolios as per plan, and actively communicated any delay in the projects along with its impact.- Capably evaluated project margins, accomplished the inventory management, and observed the individual project progress reports to ensure that its alignment with necessary guidelines.- Administered the successful execution of Zain Bahrain Programs, and achieved the award for best network KPIs for all Zain Group operators in Zain Conference 2015.- Delivered latest technologies as LTE TDD as pilot projects along RMEA. Show less Expertly administered the planning and execution of SRAN swap project while maintaining quality standards, including telecom and civil work implementation, integration, network design, RF tuning, transmission implementation and IP design. Oversaw communication with customers, and proactively managed customers’ issues resulting in customer satisfaction. Delivered reports on project’s financial and schedule progress, identified business risks, and took measured to mitigate risks.Key Accomplishments:- Prepared project documentation including project goals and tasks, developed and implemented change management procedures, handled communication for project, and formulated strategies to achieve organizational growth.- Competently managed downtime during the swap activity, and delivered end to end process from neighboring definition till On-Air modernized sites for 2G, 3G and LTE.- Spearheaded the matrix project team, and assisted the technical team members to accomplish various tasks including RND, implementation, initial tuning, and quality assurance.- Evaluated results and revised strategies, where appropriate, regarding project delivery, especially during steering meetings in presence of C-Level.- Ensured desired quality and timely completion of project, demonstrated expertise in achieving deliverables within defined framework, and managed internal and external communications including project status update on Internal steering group meetings.- Ensured the successful execution of OOREDOO Kuwait modernization project with services UM of 56%, and expertly reduced the downtime of customer sites during planned activities by 55%- Effectively achieved all the contractual network performance KPIs after swap as part of the acceptance procedures. Show less Effectively led day to day operations for customer network, and ensured delivery of all contracted SLAs and KPIs, and oversaw the end-to-end assurance activities for all the vendors including Ericsson (1st & 2nd line operations, NPOC, Change Management, Problem Management, and field maintenance. Developed and managed the WLA between the NOC (FO/BO) and the other entities in the MSIP organization, initiated and implemented strategies to fulfil stakeholders’ needs and expectations. Ensured customer satisfaction on MS activities and on critical measurements.Key Accomplishments:- Effectively handled major incidents and performance deviations and acted as the primary escalation point for incident reporting.- Managed all the vendors and the customer contracts fulfilment for various organizations including Huawei, ZTE, Juniper, Extreme, DNS, IBM, Cisco, Nokia Siemens, and Alcatel.- Identified and evaluated customer requests for changes and devised plans to address issues.- Administered the MS delivery projects in Establishment, Transition and Transformation, and ensured the delivery strategy to build a strong and sustainable MS operation.- Delivered operational decisions to improve performance, drafted strategies and coordinated with the operation teams in OPCO for improvement of reward/penalties. Show less Competently delivered field maintenance resources, managed resources for the MS (MSIP) projects, and planned and adopted proper methodology to effectively deliver the most cost effective resource mix and man-hour rates. Set priorities, and administered personnel management regarding field maintenance including recruitment, appraisal, and training. Set and defined roles and responsibilities within the organizational unit, evaluated individual performance, analyzed competence gaps and training needs, and devised development actions accordingly.Key Accomplishments:- Efficiently functioned as Transition and Transformation Field and Maintenance Transition Manager for various multi-faceted contracts including STC Managed Services Contract – KSA, Vodafone Managed Services Contract – Turkey, Zain Managed Services Contract – Iraq and Vodafone BEP Operations and Maintenance Contract – Egypt.- Evaluated performance through KPIs for the cost center, oversaw the cost center budget, and identified core competencies, professional competencies and professional development.- Ensured the availability of adequate resources to achieve delivery requirements, actively participated in managements meetings and delivered advice regarding assessment and goal setting for field operations.- Identified and evaluated customer needs, and ensured compliance with Health & Safety standards. Show less Effectually managed the On-site Field Operation activities, set Field Maintenance overall priorities and work strategies, authorized changes, and drafted budgets to achieve profitability. Attended management meetings regarding assessment and goal setting, and oversaw procedure changes. Supported KAM and MSCOO to define and negotiate service supply revisions with customer, and ensured availability of spare parts, tools, instruments and their distribution and handling.Key Accomplishments:- Administered all working units including support units, subcontractors, rollout units and planning and engineering units.- Achieved O&M performance goals, supervised the network field maintenance with all parties concerned, and maintained network availability.- Drafted and communicated various Field Maintenance and other performance reports, and delivered vendor management including sub-contracting Show less Reviewed status report, defined project scope, ensured quality management and completion of project within time and budget, and managed the overall activities relating to quality management, installation standards and audit techniques.Key Accomplishments:- Achieved cost efficiency while adhering to the quality standards, ensured smooth and timely delivery of services, and delivered training and guidance to team members and subordinates.- Directed and steered designated projects including rollout, RBS expansions, MiniLink expansions, Modernization and 3G, ADM, TN and Hub optimization.- Headed the launch of Vodafone 3G network Project. 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  • Customer Operations Manager - GCC Accounts

    Apr 2018 - now

  • Head of Project Management Office - GCP

    Jan 2016 - Mar 2018

  • Customer Operations Manager

    Jan 2014 - Dec 2015

  • Program Manager

    Jun 2013 - Dec 2013

  • Director MS Operations Assurance

    Dec 2011 - May 2013

  • Field Maintenance Line Manager

    Apr 2010 - Nov 2011

  • Field Operations Manager

    Sept 2008 - Mar 2010

  • Network Rollout Manager

    Dec 2006 - Aug 2008