Paula Connor

Experience

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  LoJack, Boston, MA

  Jan 2004 - Jan 2012

  Key Account Manager
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  Directed Electronics, Vista CA

  Jan 2012 - Jan 2014

  Western Regional Manager/Commercial Auto Team

  ➤ Spearheaded the establishment and leadership of a cross-functional team consisting of automotive General Agents, Representative Firms, and Factory Representatives across California, Arizona, Nevada, and Utah.➤ Excelled in acquiring new Automotive Dealer Expediter Partnerships in Southern California to grow the sales of aftermarket auto alarm/security systems, remote start technology, and vehicle telematics.➤ Launched expediter and car dealership-specific programs tailored to meet dynamic industry needs. ➤ Achieved recognition from executive leadership for steering a team to attain an impressive 65% year-over-year growth across all assigned territories. Show less

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  Next Gear Capital

  Jan 2014 - Jan 2017

  Account Executive

  ➤ Managed credit lines for existing independent car dealers and initiated new business prospects, leading to improved portfolio of accounts in Orange County.➤ Conducted extensive on-site visits across the assigned territory for account management and new business exploration, fostering strong relationships.➤ Devised a zonal marketing strategy, optimizing route efficiency and market penetration within assigned territory.➤ Consistently outperformed sales targets, achieving 110% of quotas for three consecutive months and maintaining 100% for the remainder of the tenure. ➤ Recognized for expertly managing a $240M used car dealer floor plan portfolio in the assigned territory, with proficiency in account management.➤ Implemented robust account strategies and facilitated solutions to account-related issues, maintaining high client satisfaction and retention rates. Show less

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  MALCOLM D. PAUL, M.D., FACS INC.

  Jan 2017 - Jan 2021

  Sales/Plastic Surgery Consultant

  ➤ Leveraged sales/account management experience to drive increased surgery sales in a renowned Newport Beach Plastic Surgery practice, while concurrently managing patient care.➤ Instituted a hybrid work model, performing remote tasks for 3 days a week and conducting in-office patient consultations for 2 days alongside surgeon.➤ Communicated complex surgery and post-surgical details to patients, ensuring a seamless continuity of care through open, direct dialogues.➤ Handled key administrative tasks, including scheduling surgeries, arranging pre/post-op appointments, and maintaining up-to-date patient charts.➤ Fostered strong relationships with external vendors and practice associates, contributing to a cooperative work environment and effective practice.➤ Excelled in all aspects of patient care management, from initial consultation to post-operative follow-ups, ensuring high standards of care were met. Show less

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  Pacific Center for Plastic Surgery/BioSpa

  Jan 2021 - Jan 2023

  Surgical Sales Consultant & Patient Care Management

  ➤ Acted as the primary liaison between world-renowned board-certified Plastic Surgeons and potential clients, effectively communicating details regarding surgical and MedSpa procedures, pricing structures, and office policies.➤ Employed targeted sales strategies to convert online leads into scheduled consultations through proficient phone and email management, leading to an increase in sales performance.➤ Successfully handled surgery sales lifecycle, from preparing personalized quotes and scheduling surgeries to collecting deposits and arranging pre/post-op appointments.➤ Provided comprehensive support to surgeons in the operating room, ensuring all necessary details were available prior to surgery. ➤ Demonstrated a high conversion rate of consultations to surgeries at 85%.➤ Commended for delivering a compassionate approach to patient care, vendor interactions, and practice visitors. Show less