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Carmen Klohs

Carmen Klohs

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location of Carmen KlohsUnited Kingdom

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  • Timeline

  • About me

    MSc Logistics and Supply Chain Management | Logistics | Operations Management | Project Management

  • Education

    • University of Nottingham

      2022 - 2023
      MSc Logistics and Supply Chain Management Distinction

      Nottingham University Business School ScholarshipEuropean Postgraduate Excellence Award

    • Uniwersytet Ekonomiczny we Wrocławiu

      2019 - 2022
      Bachelor's degree Logistics 5.0

      Specialisation: Logistics in trade and services

    • Wyższa Szkoła Filologiczna we Wrocławiu

      2016 - 2019
      Bachelor of Arts - BA English Language and Literature, General

  • Experience

    • Camp Laurel

      May 2018 - Sept 2018
      Support Staff

    • Biuro Turystyczne PROM

      Nov 2018 - Dec 2018
      Intern

      Translation of Polish-language texts into English and German.

    • Camp Laurel

      Jun 2019 - Sept 2019
      Support Staff

    • ESN UE Wrocław

      Oct 2019 - Aug 2023
      ESN UE Wrocław

      - Contributed to organisation of +15 events within +3 working groups (e.g. cultural, event, hi 5).Project Coordinator of Farewell:- organisation of the Farewell event for +80 Erasmus students, - creation of an action plan for the working group, - coordination of the working group, - acquiring external partners, - creation of the budget for the event, - collaboration with the Management Board

    • TOP Young 100

      May 2021 - May 2022
      Top Young 100 - Participant

      - Project “Increasing loading dock turnover”Analysis of current turnover rates, development of proposals to visualise the indicators, development of proposals for actions to improve the main areas.- Project “Digital revolution in the cab of a 3PL owned truck" Preparation of strategies and tools for the implementation of mobile applications at external logistics partners (carriers and 3PL drivers), implementing a transport management application (TMS) and monitoring safe driving (iVMS) among drivers. Show less

    • Impel S.A.

      Oct 2021 - Dec 2021
      Procurement Intern

      - Search for potential suppliers,- Analysis of the range of product offerings,- Updating the product database,- Updating data in SAP.

    • Armatis

      Mar 2022 - Sept 2022
      Customer Services Specialist

      - Provided high-level customer service to clients in German, including responding to inquiries, resolving customer complaints, and providing advice and guidance.- Maintained ticket processing rate at +10 customers per hour. - Monitored customer feedback to identify areas for improvement to maintain a CSAT ratio of at least 85%.

    • Smyths Toys Superstores

      Nov 2022 - Nov 2023
      Retail Assistant

      - Identified client needs by supporting 20+ customers a day in their search for the suitable toy.- Meticulously operated POS system transactions include credit, cash and vouchers to ensure seamless and accurate cash flow.- Maintained a clean, organized inventory and curated displays of toys .-

    • SC Johnson

      Dec 2023 - now
      Customer Fulfilment Analyst

  • Licenses & Certifications

    • Fundamentals of Waterfall Project Management

      Project Management Institute
      Apr 2023
      View certificate certificate