Himel Choudhury

Experience

• 

  Infosys

  Feb 2016 - now

  -E2E Salesforce software development cycle management- Contribution to the design, analysis, build, test and deployment of solutions.- Handling the RFPs, effort estimation and budgeting of the deliverables.- Involved in AGILE methodology development practice, Sprint Planning and performing the duties of a SCRUM master- Involved in Client relationship management, maintenance of quality standards and documentation.-Hiring/Recruitment Interview panelist-- Functional Consultation, Business Analysis, Workflow configuration, Security configuration, Project Delivery, FRD/BRS development, JIRA user story/task creation, phasing, tracking and monitoring, Usability Testing- Enhancement of existing Salesforce solution to incorporate new changes and requirements- Third-party API integration, Native modules integration, Device compatibility design solutions Show less -Incident management, analysis, and resolution -Core competence of requirement gathering and preparing estimations for customization/enhancements. -Develop innovative solutions to reduce incident count. -Coordinate tasks and monitor monthly/weekly maintenance activities. -Crisis Bridge setup and leading -WSR updates and review, WSR review meeting explanation, WSR meeting presenting -Month end maintenance communication and stakeholder commitment -Prepare and participate in Vendor monthly Support and SLA meeting with Vendor Account manager and Client L4 management. - Enhancement of existing Salesforce solution to incorporate new changes and requirements- Third-party API integration, Native modules integration, Device compatibility design solutions- Functional Consultation, Business Analysis, Workflow configuration, Security configuration, Project Delivery, FRD/BRS development, JIRA user story/task creation, phasing, tracking and monitoring, Usability Testing-Ticket Reduction activities and coordinating meetings. -P1 RCA ownership and submission/Presenting Show less • Design & Development of technical solutions to business requirements• Business Process strategy consultation• Functional Consultation, Business Analysis, Workflow configuration, Security configuration, Project Delivery, FRD/BRS development, JIRA user story/task creation, phasing, tracking and monitoring, Usability Testing• Performance Tuning & Extension Aggregation• Design solution, optimization and enhancement of cross-reference Salesforce setup• Enhancement of existing Salesforce solution to incorporate new changes and requirements• Request for Proposal (RFP) advisory• Mentoring and Grooming new recruits Show less

  • Consultant

    Jul 2022 - now

  • Senior Associate Consultant

    Aug 2019 - Aug 2022

  • Associate Consultant

    Jan 2018 - Jul 2019

  • Senior System Engineer

    Oct 2017 - Dec 2017

  • System Engineer

    Oct 2016 - Oct 2017

  • System engineer trainee

    Feb 2016 - Sept 2016