JJ Wooten

Experience

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  Alyeska Resort & The Hotel Alyeska

  Jan 1999 - Jan 2004

  Director of Rooms, Executive Committee Member

  Led the all the non-food and beverage Hotel Operations teams for the only 5 diamond hotel in Alaska. Supported a team of up to 10 managers in Front Desk, Bell Desk, Reservations, PBX, Concierge, Recreation, Security, Engineering, Housekeeping and Administrative and FTE of up to 75. Responsible for budgeting, forecasting, revenue management,, coaching and team growth, hiring, and sometimes when we were really busy, checking in guests and answering the main phone line.

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  Disneyland Resort

  Jun 2007 - May 2010

  Global Trainer for Front Desk / Concierge /Bell Desk / Valet

  DELIVERED RESULTS:► Retained ~90%-95% of trainees after assessing their progress & determining role suitability throughout a five-week program; most trainees stayed with the company after six months. ► Oriented & onboarded ~20 front desk & concierge new hires per cohort over three weeks so they were ready to represent the company in every customer contact.► Conveyed enthusiasm about delivering the ultimate guest experience, drawing from an extensive repertoire of examples & anecdotes. Show less

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  Wynona Studios

  Jan 2010 - Jan 2013

  Co-Owner

  DELIVERED RESULTS:► Built membership community of ~200 who shared facilities & equipment to perfect their craft. ► Broadened studio’s presence and reach to yarn and knitting enthusiasts nationally by posting targeted content on social media.► Contracted with TNNA for their biannual industry tradeshow ► Presided over the board of directors of Portland Oregon’s studio owners’ yarn crawl during a two-year term.

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  The Traveling Ewe

  May 2014 - Mar 2020

  Founder and Chief Adventuress

  DELIVERED RESULTS:► Expanded customer reach tenfold and trip durations from daylong local tours to weekend and weeklong excursions and special outings to cities such as Denver, New York City, Nashville, and San Francisco. ► Curated and promoted unique experiences for groups of 6 to 50 travelers with different budgets using solid working knowledge of sites and logistics acquired in earlier roles.

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  Cybersecurity Collaboration Forum

  Mar 2019 - Jun 2023

  Event Manager (Executive Director )

  DELIVERED RESULTS:► Maintained high-level executive attendees active by transitioning into subject- and industry-focused virtual national programs in 2020 and 2021 with up to 150 participants ► Obtained insights about trending topics for chief information security officers through individual 30-minute telephone calls to craft compelling content. ► Strengthened individual relationships with event participants and sponsors through consistent personalized communications.