Erick Díaz

Experience

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  Universidad Simón Bolívar

  Jul 2014 - Aug 2014

  Office Support Assistant

  Assistant in library:• Organization of documents and files • Management of bibliographic sources• Bookbinding

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  EcoEquilibrio Innovaciones Sostenibles C.A

  Nov 2015 - Nov 2015

  Field Assistant

  Project: "Urban Master Plan for Base Aragua and Parque Aragua neighborhoods, Aragua State"• Collecting fundamental urban variables in the field (land use, densities, plot sizes, etc.)• Processing of information through design tools.

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  LBC Servicios, C.A

  Nov 2015 - Dec 2016

  • Responsible for the fraud management department• Supervision and training of operations analysts in their respective roles• Coordinating human resources, work schedules, and procedures for operations performance. • Responding to customer inquiries and requests• Detecting fraud• Generating operation compliance reports• Verifying customer payments

  • Operations Supervisor

    Jul 2016 - Dec 2016

  • Operations Analyst

    Nov 2015 - Jun 2016
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  Alcaldía del Municipio Jiménez

  Apr 2016 - Jul 2016

  Project Assistant

  Project: "Urban Master Plan for Quibor, Lara State"• Territorial and Urban Analysis for the identification of constraints and potentials.• Development of the vision, strategic axes, development concept, and objective image.• Proposal of multidimensional urban design, urban interventions, and zoning scheme.• Analysis of technical feasibility, sociopolitical viability, and evaluation of the economic-financial feasibility of the "Lomas de Cubiro" project.

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  Aqua Terra

  Jan 2017 - Mar 2018

  Professional practice: “Walkability index estimation on Obarrio neighboorhood, Panama City”. Grade: Outstanding.The research addressed walkability as one of the key elements of sustainable urban mobility in one of the most dynamic sectors of Panama City, characterized by a significant mix of commercial, medium to high-density residential, and office uses: the Obarrio sector.The study proposed an innovative methodology for describing, analyzing, evaluating, and intervening in pedestrian mobility in our cities at a sectoral scale. Therefore, an index was constructed that allowed for a precise evaluation of the walkability conditions of the area, providing the necessary inputs to formulate specific and coherent strategies that allow pedestrians to have a better experience when walking its streets. Show less

  • Project Integrator

    Apr 2017 - Mar 2018

  • Internship Trainee

    Jan 2017 - Mar 2017
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  CityPlan Consultoría

  Feb 2017 - May 2017

  Project Assistant

  Project: "Urban Analysis of the Line 3 Panama Metro"• Collecting urban parameters on field• Georeferencing field data through Geographic Information Systems (ArcGIS)• Processing information and mapping through Geographic Information Systems (ArcGIS) and design tools (AutoCAD, Photoshop, etc.)

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  AquaSanta Consulting, Inc.

  Mar 2018 - Aug 2022

  Project Manager

  • Monitoring projects execution according to work plans• Developing technical and economic proposals• Personnel selection, training, and management• Coordinating actions with stakeholders (team members, clients, suppliers)• Creating and monitoring project budgets and schedules• Allocating and managing resources and acquisitions• Preparing progress reports and project completion reports• Invoicing and following up on payments from clients and suppliers• Drafting and monitoring acceptance notes and project closurePart of the founding team Show less

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  Grupo Valor

  Aug 2022 - Jul 2023

  Project Consultant

  Project: SinergiaPark II • Structuring the legal area of the company• Designing and developing the legal process model with policies, procedures, manuals, guides, and protocols• Improving key performance indicators• Implementing new work tools for streamlining, standardizing, and automating processes• Implementing ERP NetSuite Oracle to all areas of the business: Purchases, Projects, Sales, Marketing, Finance, Treasury, Accountability, Bank, Inventory, Reporting, Entities, Budgets & Schedules, Articles & Measures, and Support modules.Project: SinergiaPark I• Structuring the operational, administration & finance, commercial and marketing area of the company• Developing functional diagrams, flowcharts, strategic matrix and maps, workload analyses, and diagnostic studies of the current state of the company• Identifying opportunities for process optimization and improving key performance indicators• Designing planning, sales, marketing, purchasing, inventory, and supervision construction models• Developing policies, procedures, manuals, guides, and protocols• Implementing new work tools for streamlining, standardizing, and automating processes• Implementing performance and results dashboards for achieving objectives, goals, and budgets set in the master development plan• Supporting the client during the implementation of improvements Show less

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  Panapark Free Zone

  Aug 2023 - now

  Management and Processes Coordinator

  • Lead end-to-end process analysis and redesign initiatives, resulting in reduction in cycle times and increase productivity• Championed the integration of Oracle Netsuite plattform with all the areas of the companies, driving operational excellence and reducing waste across departments.• Collaborated with stakeholders to define KPIs, monitoring process performance and using insights to guide targeted improvements• Successfully managed change during process transitions, ensuring seamless adoption and minimizing disruption• Developed and conducted process training sessions, upskilling teams to align with new workflows effectively Show less