Margaret Kavilo

Experience

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  Calken Tours and Travel

  May 2007 - Dec 2009

  Customer Service Representative

  As Customer Service Representative, I provided friendly and professional service at all times to repeat and prospective customers which were reflected by the commendations given by clients.Key Contributions:⦁ Identified, investigated, took ownership, and resolved customer complaints brought to my attention.⦁ Prepared travel itineraries for both local and international clients. Liaised with other travel agencies in securing air tickets, hotel accommodations, and reservations for clients.⦁ Worked closely with other service providers in the hospitality industry in outsourcing of Car hire and other essential services..⦁ Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.⦁ Drafted all office correspondences and maintained various personnel files and company records.⦁ Prepared LPO’s and made follow-ups on payments for all invoices.⦁ Developed and implemented improvement plans and strategized on enhancing client satisfaction and gaining loyalty hence managing 100% client retention.⦁ Coordinated systems training while creating awareness on adherence to service level process.⦁ Provided expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers.My Accomplishment.🏆Best employee of the year- Customer Service- Calken Tours and Travel. Show less

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  World Ministries International

  May 2007 - Jun 2015

  Senior Admin/HR generalist

  While at World Ministries International, I provided guidance, assistance, and support to employees, managers, and executives in developing & reviewing HR policies, templates, job descriptions, and contracts.Key Contributions:⦁ Researched, recruited, staffed, onboarded, and the trained new company hires according to the needs of department managers and company budget.⦁ Guided managers through performance reviews, staff motivation, and people management skills.⦁ Provided support to the HR department in employment and labor-related matters including drafting and review of policies, advising on the conduct of disciplinary.⦁ Ensured compliance with company directives, regulatory concerns, and health and safety protocols.⦁ Identified potential issues, concerns, opportunities, and works with managers to develop plans that address key issues.⦁ Administered payroll, company benefits packages, corporate events, team-building meetings, and outings. Show less

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  Kenyatta University

  May 2016 - Aug 2016

  Project Assistant

  My attachment at Kenyatta University took a period of 3 months within which I gained practicalexperience under the able supervision of the Project Manager.Key Contributions:⦁ Ensured 89% in organizational efficiency, through aligning schedules and detailed work plan which outlined sequences of the activities needed to successfully complete the project.⦁ Provided sound leadership in the project coordination and management support for the planning, budgeting, and implementation of the projects.⦁ Provided 100% accurate financial reports and supporting documentation for senior management.⦁ Managed 23% savings through instituting control measures for the use of project resources as funds, human resource, and assets in line with the provisions made available to complete the project. Show less

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  Cornerstone Enterprises

  Nov 2019 - now

  Business Operations Manager

  Presently, I engage my services as a Business Operations Manager. I am responsible for outlining work plans, schedules, coordinating meetings, and directing operations within Markavilo Investments.Key Contributions:⦁ Establishing efficient workflow processes, monitoring daily productivity, and implementing modifications to improve the overall effectiveness of personnel and activities.⦁ Training employees in the company and regulatory compliance requirements to promote conformance.⦁ Collaborating with the sales force to achieve corporate goals.⦁ Forging trusting relationships with current and potential clients by providing excellent customer service, and following a code of ethics through compliance standards.⦁ Outlining work plans, determining resources, and generating annual sales budgets as part of project scope determinations. Show less