
Lucianna Bailey
Lead Tour Guide

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About me
Illustrator and storyteller with a background in animation. Currently working as a Customer Care Representative in Boston, MA
Education

Lesley University
2016 - 2022Illustration Visual Storytelling
Experience

Ben & Jerry's
Jun 2018 - Jan 2020Lead Tour Guide
WHITE SNAKE PROJECTS
Jan 2020 - May 2020InternCreated conceptual puppet and mask designs for opera production.

Nightly Spirits
Apr 2022 - nowTour Guide
WeVenture
Jun 2022 - Dec 2023Tour Guide
Plymouth Rock Assurance
Jan 2024 - nowCustomer Service Representative
Licenses & Certifications
- View certificate

Creating Positive Conversations with Challenging Customers
LinkedInJan 2024 - View certificate

Building Rapport with Customers
LinkedInJan 2024 - View certificate

Customer Service Foundations
LinkedInJan 2024 - View certificate

Customer Service: Call Control Strategies
LinkedInJan 2024 - View certificate

Customer Service: Problem-Solving and Troubleshooting
LinkedInJan 2024 - View certificate

Customer Service: Handling Abusive Customers
LinkedInJan 2024 - View certificate

De-Escalating Conversations for Customer Service
LinkedInJan 2024 - View certificate

Learning Outlook Desktop (Microsoft 365)
LinkedInJan 2024 - View certificate

Learning Excel Desktop (Microsoft 365)
LinkedInJan 2024 - View certificate

Serving Customers Using Social Media
LinkedInJan 2024
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