Melissa Lamoureux

Experience

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  Honda of Keene

  Jan 2002 - Jan 2004

  Title Clerk/ Cashier

  Responsible for sending all appropriate information into the banks on completed car sales in order to receive funding. This would include any follow up with the customer, insurance company or sales person to ensure all documentation is filed.Handle all new and used car Titles, making sure they are completed properly and have all appropriate documentation attached to them. Handle all correspondence with the State of New Hampshire Title Bureau.Handled all cashier duties for service and parts department as well as rental car agreements.Performed follow up calls to service customers, which included a brief survey.Offer back up on switchboard when needed Show less

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  FairFields Buick, Cadillac, GMC

  Jan 2005 - Jul 2008

  Title Clerk

  Responsible for sending all appropriate information into the banks on completed car sales in order to receive funding. This would include any follow up with the customer, insurance company or sales person to ensure all documentation is filed.Handle all new and used car Titles, making sure they are completed properly and have all appropriate documentation attached to them. Handle all correspondence with the State of New Hampshire Title Bureau.Book all bank reserves in a timely fashion.Offer back up on switchboard when needed Show less

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  Peerless Insurance

  Jul 2008 - Mar 2013

  Inside Auditor - Quality Reviewer

  It is my responsibility to review all NJ & NY audits for quality using my knowledge in insurance rules and regulations. I assist our underwriters and agents with classification questions and general audit information.I am responsible for all correspondence with the NY and NJ Insurance and Rating Boards to ensure we are following the regulations they set forth. I handle any classification errors and Test Audit errors with them in a timely manner to avoid incurring fees.

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  Fairfield's Cadillac Buick GMC

  Mar 2013 - May 2013

  Business Manager

  Responsible for printing all loan paperwork for new and used car deals. Primarily responsible for providing the customer with a seamless car buying experience. Deliver all facts regarding the loan and cost as well as provide information about warranties for purchase.

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  Liberty Mutual Insurance

  Jun 2013 - May 2017

  Quality Review Technician II

  Conducts quality audits and administers quality programs consistent with internal customers' objectives. Strives to create a consistent QA approach for Shared Services by identifying trends, variances, and anomalies and supports Business Analysts in analysis of this data. Leads projects as necessary with minimal direction from management. Provides coaching to associate team members and acts a mentor.

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  Main Street America Insurance

  May 2017 - now

  Responsible for supporting and maintaining a performance based organization to achieve business goals. Help build employee competencies and help foster further development. Establish SLA's, productivity, and training programs to continue to drive improved performance.

  • Manager Agency Field Support

    Oct 2023 - now

  • Technical Operations Supervisor

    May 2017 - Oct 2023