Dawn DeBrew

Experience

• 

  Keane, Inc

  Jul 1999 - May 2005

  •Followed CMM Processes on all work performed to remain CMM Level 3 compliant•Project Lead for a project to create an application to assist plants with adapting and modifying existing breakers using Microsoft Project•Manage the team of four developers, prioritize team member teaks and activities, resolve and escalate issues, and conduct regular team meetings•Communicated project status including production support issues to both clients and upper level management. •Developed Knowledge Application Process documents during transition of support of 120 applications from client staff to Keane staff•Utilized Power Builder, Unix, and Mainframe •As Software Engineering Process Group Chair prioritized process improvement suggestions and development of project management documents such as Application Maintenance and Support Procedures, SOW Template Improvements, Changes to Project Plan Template, and changes to reporting procedures Show less •Utilized project management tools and procedures to mentor project managers with project planning and management•Performed repository updates and time-posting functions for DIRM utilizing the NIKU tool suite•Deployed Niku Project Management Tools Suite to the DIRM for Department of Health and Human Resources and orientated staff to best practice project management customs•Coordinated tool deployments with vendors and network support teams•Guided the IRM project managers projects and educated them using accurate actuals effort hours•Supported project managers by leveling the resources that were assigned to multiple projects. •Updated documentation and training materials Show less

  • Production Support Analyst

    Jul 2002 - May 2005

  • Business Analyst

    Aug 2001 - Jul 2002

  • Business Analyst

    Jul 1999 - Aug 2001
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  BB&T

  May 2005 - May 2017

  • Identified and reported risk and effectiveness of defined process for over twenty processes and 120 million dollar portfolio• Reviewed high risk processes, risk controls, and projects in order to identify and track risks and trends for communication to management and process owners. • Reported trends, compliance review results, and other actionable data to stakeholders to improve overall solution delivery. • Responsibilities included:o Development of a new framework and execution process for management of the new quality control function. o Facilitated Lessons Learned sessions throughout the project.o Performed compliance reviews to obtain evidence projects or processes are executing governance as defined. o Delivered summaries to managers to report problems which needed investigation and root cause analysis. Show less • The project management standard provided over 60 large IT projects and programs with the tools and governance needed to deliver quality projects. • Managed and led team responsible for over 50 process improvements of project management standards, processes, procedures and templates. • PMO Change Agent for a large financial system upgrade. • PMO Process Analyst in the replacement Portfolio Management Tool project. Responsibilities included:o Developed and delivered over 20 high level-functional process maps to vendor for customization. Process maps included: project demand, project set up, project status, risk management, track issues, and baselining project deliverables. • Presented organizational improvement to Senior IT Leadership to address a need for a centralized and consistent body of knowledge for training of New IT Services Associates. This would impact an estimated 100 new employees over 2016.• Led Organizational Change Management initiative for over 50 process improvements including development and execution of organizational change management strategies. Strategies included stakeholder identification and analysis, schedule, communication, and training.• Provided decisioning data to senior IT Leadership to support the need to pilot software to automate IP addresses management.• Ensured the team’s initiatives aligned to corporate objectives. • Led team in brainstorming and other activities, to build team objectives roadmaps.• Assisted team with managing functional responsibilities through leadership and coaching. • Reported team’s progress to management. • Performed performance reviews of direct. Show less • Led, developed and managed over 40 large and small process improvements of project management standards, processes, procedures and templates including leading and executing Organizational Change Management Strategies to prepare the people.• Led Organizational Change Management initiative for process improvements including development and execution of organizational change management strategies. o Developed change strategies including stakeholder identification, risk identification and management, and scheduleo Prepared the individual and organization for change by identification of business process impacts, developing and facilitating training, developed and managed communicationo Advocated for reduction in change saturation and change collisiono PMO Change Agent for a large financial system upgrade.  Facilitated and provided regular status communication to stakeholders including senior management• Performing process quality assurance reviews of over 60 IT projects and programs. • Ensure projects adhered to the project management process including an evidence of deviation from the process.• Developed a statement of work, MS project schedule, impact assessment, requirements, design, and managed development of the solution, implementation plan, communication, and training. • Prioritized and assigned process improvements projects to team to prepare for quarterly releases.• Executed cross-functional process to deliver changes when impacting external organizations. Show less • Managed the upgrade of the corporate education application which impacted 30,000 associates. • Responsibilities included: o Management of the project from initial scope development through implementation following the defined BB&T Project Management Methodology. o Led IT, vendors, and business subject matter expert resources. o Developed a detailed project schedule, managed project financials, regular status reports presented to management and other stakeholders.o Managed the project budget of around one million dollars. o Developed and managed the implementation and organizational change management plan. The plan included communication, training and business readiness for the upgraded application. Show less • Assisted internal clients with identifying, documenting, and communicating business needs for multiple size projects which impacted both internal and external clients. • Responsibilities included:o Documented and communicated needs of clients by utilizing various Process Modeling techniques and User Stories. o Analyzed and verified requirements with the clients to ensure clear, concise, and accurate requirements have been documented. o Traced and managed requirements through development.o Utilization of user stories to develop test cases for testing. o Utilized developed process and supporting documentation to assist Business Analyst with requirements development and management lifecycle. • Led efforts to develop a Requirements Development and Management Center of Excellence for the Project Office and Business Units. Show less

  • IT Business Process Analyst

    Dec 2015 - May 2017

  • Project Office Methodologies Team Lead

    Jul 2014 - Dec 2015

  • Assistant Vice President, Project Management Process Coordinator

    Feb 2009 - Jun 2014

  • Project Manager

    Jan 2012 - Mar 2013

  • IT Business Analyst

    May 2005 - Feb 2009
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  Apex Systems

  Sept 2017 - Mar 2018

  Business Process Consultant

  • Support our client's Enterprise projects in a specialist role. Apply relevant Six Sigma and DMAIC tools and techniques to assess impact based on changes to the enabling technologies that support business processes. • Lead development of future state process and drive changes across business and operations. • Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. • Achieve an outcome that provides sustainable solutions to the client. • Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice. • Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives. • Execute projects, deliverables, and measurable results in the context of the internal process methodology and strategic enterprise goals. • Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. • Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools Show less

• 

  Blue Cross NC

  Mar 2018 - now

  · Effectively leads high performing teams that are accountable to deliver complex enterprise projects and programs. · Leads team of enterprise business analysts and business process consultants. o Oversight for the delivery of projects and programs, and manages plans that are in alignment with each division’s strategies and goals.o Identifies the need for and leads the implementation of new processes and methodologies to improve the ability of project teams to successfully deliver and support corporate projects; supports existing processes and methodologies.· Establishes and nurtures relationships with executive leadership and business and key delivery area partners.o Manages stakeholder expectations and ensures projects remain aligned to business strategies.o Consults with portfolio delivery team and provides input into project proposals to determine goals, time frames, procedures for accomplishing project, staffing requirements and allotment of resources.o Aligns processes across the enterprise and facilitates issue resolution.· Explores and capitalizes on change opportunities, challenging paradigms, and identifies optimum strategic responses and plans.· Leads efforts to develop change strategy and plans that drive business objectives and operating effectiveness. · Provides coaching, mentoring, performance management, and conflict resolution. Manages growth and career development of personnel and develops appropriate succession plans to ensure a high performing team.· Provides alignment to the staffing models and portfolio resource needs .Ensures efficient role assignment by balancing project needs to leverage alternate sourcing to augment skill gaps. Show less Leads work to enhance effectiveness of the organization at the enterprise level by linking business strategy to business process. This position will lead cross functional teams to solve large, complex and/or ambiguous business problems and drive process improvements using Lean, Six Sigma, and other continuous process improvement tools. Support BCBSNC Enterprise Initiative projects in a specialist role. Apply relevant tools and techniques to assess impact based on changes to the enabling technologies that support business processes. Lead development of future state process and drive changes across business and operations. Lead large, complex and/or ambiguous Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. Lead divisional leaders through identification of Business Process Improvement project opportunities and the prioritization and sequencing of the resulting project portfolio Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice. Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives.Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools Proactively mentor other Business Process Consultants and Business Process Consultant Associates within the department, both formally and informally.Execute projects, deliverables, and measurable results in the context of BCBSNC Enterprise Process Architecture and strategic enterprise goals Show less • Support our client's Enterprise projects in a specialist role. Apply relevant Six Sigma and DMAIC tools and techniques to assess impact based on changes to the enabling technologies that support business processes. • Lead development of future state process and drive changes across business and operations. • Lead Business Process Improvement projects identified across the enterprise. This includes application of continuous process improvement skills and methodologies to articulate the problem, baseline current state, analyze root cause, recommend improvements, and monitor results. • Achieve an outcome that provides sustainable solutions to the client. • Support the deployment of process excellence across the enterprise through delivery of formal training on Lean and Six Sigma, mentoring projects executed within a division, and championing business process methods in communities of practice. • Lead internal management consulting efforts as identified and as needed. This includes unbiased assessment and resulting recommendations to managers and executives. • Execute projects, deliverables, and measurable results in the context of the internal process methodology and strategic enterprise goals. • Contribute to structure, procedures, and templates within the department to enhance the value-add to the enterprise. • Works with department leadership and colleagues to continuously improve department offerings and share best practices of business process knowledge and tools Show less

  • Senior Portfolio Delivery Manager

    Jun 2021 - now

  • Senior Business Process Consultant

    Apr 2020 - Jun 2021

  • Business Process Consultant

    Mar 2018 - Apr 2020