Max Fleck

Experience

• 

  Lil Kickers Soccer

  Mar 2011 - Aug 2011

  Coach

  Coach 18 month to 9 year old kids. Focus in child development through soccer.

• 

  EXACT Sports

  Jun 2011 - Sept 2011

  Sports Consultancy Internship

  My internship requires me to focus on the marketing and promotion of EXACT Soccer directly, and as a result all of EXACT Sports. I am also involved in the development of our DevNetwork Hockey-coach database.

• 

  McDonald's

  Aug 2011 - Dec 2011

  Manager

  I am one of several managers at the store. It is a good opportunity for me to learn the restaurant industry and to develop management skills. I am learning new skills and improving ones I already have everyday that I work.

• 

  Pride Soccer Club

  Sept 2011 - Jun 2013

  Goalkeeper Trainer

  I am involved with training goalkeepers from the age of 5 years old all the way to 18 years old. I am responsible for designing drills and outlining practices for the club.

• 

  Walgreens

  May 2012 - Jun 2013

  Sales Associate

  Work as a checkout clerk. Also restock aisles and create displays for new products.

• 

  Packaging Express

  May 2012 - Jan 2013

  Intern

  Intern in the front office working on tasks ranging from sales, filing, office organization, and marketing.

• 

  Ford Credit

  Jul 2013 - now

  - Assist Regional Manager to develop and oversee regional growth strategy- Partner with facing divisional counterparts on One Ford alignment initiatives- Coach, train and mentor region Business Development Managers (BDMs)- Capture profitable dealer loan and wholesale acquisitions; conduct joint sales calls with BDMs, support dealer credit request processing, loan closings and takeovers as needed- Work with Financial Services Specialist (FSS) and BDMs to manage and mitigate dealer credit risk- Leverage region and dealer level reporting to monitor purchase policy, ensuring it is consistent with sales strategy and adjusted as needed- Support Regional Manager with all elements of day to day management of the Region; monitor region operational performance and key metrics to plan; ensure actions are defined and implemented to address deficiencies- Lead key initiatives and special projects (e.g. eContracting, Consumer Experience)- Actively support COE projects and initiatives, drive efforts to improve processes and increase sales effectiveness- Champion operational compliance; ensure team compliance with company policies and procedures Show less • Work with our Dealers to develop dealer level sales plans to assist with the achievement of budgeted metrics such as profit, ROE, volume, and share. • Develop a relationship with Ford Credit Sales Division and Ford and Lincoln Select Zone Managers.• Manage relationships with Dealer Principals, F&I Managers, and other dealership management personnel as the primary sales contact and liaison between the dealership and the Ford Credit Business Center.• Establish target dealers for maintaining and acquiring retail, lease, wholesale, dealer loan, commercial and fee based product business.• Ensure dealerships receive accurate and timely updates to effectively leverage Ford Credit marketing plans, programs and Customer Relationship Management initiatives for incremental sales opportunities; effectively utilize available sales incentive and sales promotion budgets to support achievement of objectives with assigned dealers.• Provide training to support Finance & Insurance (F&I) process improvement for the sale of fee based products; utilize the appropriate sales tools and presentations to improve dealership F&I performance as well as satisfaction with the F&I process.• Complete analysis of dealership operations and financial condition utilizing key performance metrics and proprietary reports to identify areas of opportunity and provide Performance Consulting services to improve dealership processes and mitigate Company risk.• Conduct presentations (wholesale/loan acquisition, product/service/fee income, value proposition) as required to support the achievement of profit, volume and satisfaction goals.• Conduct regular reviews of volume, share, portfolio performance, wholesale handling and financial condition.• Be proactive in protecting existing business against a competitive wholesale take-over and/or loss of retail and fee income business.• Maintain working knowledge of all plans, programs and incentives across Ford and Lincoln brand. Show less • Work with our Select Dealers to develop dealer level sales plans to assist with the achievement of budgeted metrics such as profit, ROE, volume, and share. • Develop a relationship with Ford Credit Sales Division and Ford and Lincoln Select Zone Managers.• Manage relationships with Dealer Principals, F&I Managers, and other dealership management personnel as the primary sales contact and liaison between the dealership and the Ford Credit Business Center.• Establish target dealers for maintaining and acquiring retail, lease, wholesale, dealer loan, commercial and fee based product business.• Ensure dealerships receive accurate and timely updates to effectively leverage Ford Credit marketing plans, programs and Customer Relationship Management initiatives for incremental sales opportunities; effectively utilize available sales incentive and sales promotion budgets to support achievement of objectives with assigned dealers.• Provide training to support Finance & Insurance (F&I) process improvement for the sale of fee based products; utilize the appropriate sales tools and presentations to improve dealership F&I performance as well as satisfaction with the F&I process.• Complete analysis of dealership operations and financial condition utilizing key performance metrics and proprietary reports to identify areas of opportunity and provide Performance Consulting services to improve dealership processes and mitigate Company risk.• Conduct presentations (wholesale/loan acquisition, product/service/fee income, value proposition) as required to support the achievement of profit, volume and satisfaction goals.• Conduct regular reviews of volume, share, portfolio performance, wholesale handling and financial condition.• Be proactive in protecting existing business against a competitive wholesale take-over and/or loss of retail and fee income business.• Maintain working knowledge of all plans, programs and incentives across Ford and Lincoln brand. Show less As a Dealer Credit Analyst, I am responsible for credit files with the purpose of assessing and mitigating risk, exposure for automotive dealerships, dealer groups, and holding companies, and financial performance in relation to wholesale financing, capital loans, revolving lines of credit, and mortgage/construction loans. Part of the position is working closely with our wholesale representatives to ensure we are providing adequate wholesale financing for the dealerships. This can include, but is not limited to, emergency wholesale line review and approval, temporary wholesale lines, assistance with Assignment of Proceeds customers, and working with other creditors to resolve takeovers and dual financing.Key Responsibilities:- Spread, analyze, and evaluate dealership financial statements, tax returns, and CPA statements.- Utilize key performance metrics to examine profitability, liquidity, capitalization, loan repayment ability, and inventory performance to mitigate loss exposure to Ford Credit.- Develop and monitor risk mitigation strategies for high risk dealerships to ensure they can continue to meet their financial obligations to Ford Credit.- Prepare financial narratives to evaluate and provide recommendations to management for dealership credit packages.- Analyze financial security as well as create loan pricing for Ford Credit's Sales Team to present to dealers to meet their growth strategies. Loans include working capital, revolving lines of credit, mortgages, construction, and wholesale loans to assist with inventory costs. Show less As a Commercial Credit Analyst, I am responsible for reviewing various companies looking to obtain Commercial Lines of Credit with Ford Motor Credit Company. I work with new companies, reviewing current lines of credit, and reinstating prior lines of credit. As part of this evaluation, I have to analyze business financials (ranging from direct statements, tax returns, or CPA audited financials typically). Upon reviewing these financial statements, I analyze several key performance measurements to evaluate if this specific company is a good candidate for a line of credit. Finally, I propose a line amount for the company to utilize at any time moving forward with annual reviews moving forward to ensure the line of credit is still beneficial to their company, as well as, Ford Motor Credit Company. Show less As a Dealer Service Representative I am responsible for reviewing credit applications for consumer loans. I have the ability to approve, condition, and reject offerings while working with Finance and Incentive representatives from various dealerships to put together credit offerings that benefit: the customer, the dealership, and Ford Motor Credit Company. While making these decisions, my team is responsible for maintaining a portfolio made up of new and used retail sales and leases. I am the primary contact and representative for three dealers in the Boston Region. My objective is to build a working relationship with the finance department at these three dealerships while developing ways for Ford Motor Credit Company to be more beneficial for the dealerships and the customers, while increasing Ford Motor Credit Company's market share across these dealerships. Show less In the Loss Prevention position, I was responsible for managing a queue of 25 to 90 customer accounts that ranged from 32 to 100 days past due. It was my responsibility to resolve this accounts through various methods to include: contract extensions, contract rewrites, restructured payment schedules, account charge-offs, and repossessions. I had a monthly budget that included any charge-offs, repossessions, and lease end charges for my accounts. During my time in this position, I maintained objectives and learned how to handle a large plate of daily tasks. Show less For the months of July and August I worked in the High Risk department in the Leadership Development Program at Ford Motor Credit Company. In this position I actively resolved delinquent accounts, from 11 days past due up to 40 days past due, with the customers. I was able to resolve these accounts with various methods to include, but not be limited to: negotiating acceptable payment arrangements, evaluate and make the decision to offer an extension, transfer of lease/equity, and submit applications for refinancing. I met and succeed all expectations during my two month role in the High Risk department Show less

  • Regional Manager

    Sept 2022 - now

  • Brand Manager

    Dec 2019 - Sept 2022

  • Sales Operations Manager

    Oct 2018 - Dec 2019

  • Business Development Manager

    Apr 2017 - Oct 2018

  • Select Dealer Business Development Manager

    Jun 2016 - Mar 2017

  • Leadership Development Program

    Jul 2013 - Jun 2016

  • Dealer Credit Analyst

    Dec 2015 - May 2016

  • Commercial Credit Analyst

    Feb 2015 - Dec 2015

  • Dealer Service Analyst

    Feb 2014 - Feb 2015

  • Loss Prevention Specialist

    Aug 2013 - Feb 2014

  • High Risk Department- Leadership Development Program

    Jul 2013 - Aug 2013