Tapan Kumar Ganjhu

Experience

• 

  Hiralal Sahu Real Estate

  Jul 2021 - Mar 2022

  Job Responsibility: • Assisted clients in property transactions and provided guidance throughout the process. • Coordinated mailings and provided updates and reports on activity. • Conducted site visits with clients to showcase properties. • Researched market trends to stay informed. • Presented purchase offers and negotiated prices and sales terms.

  • Sales And Marketing Associate

    Jan 2022 - Mar 2022

  • Sales And Marketing Intern

    Jul 2021 - Dec 2021
• 

  Tata Consultancy Services

  Apr 2022 - Apr 2023

  TCS- Billing Analyst/ Information Process Enabler

  Job Responsibility: • Conducted data analysis, meter-to-cash operations, and bill analysis for a Gas and Electricity Company, ensuring accuracy and timeliness. • Verified the validity of bills, identifying discrepancies, and resolving billing issues promptly and efficiently. • Created bills for different types and categories of customers, ensuring adherence to billing policies and regulations. • Managed the creation of new accounts and facilitated the onboarding process for new customers, ensuring seamless integration into the billing system. • Interacted with customers to address inquiries, provide support, and resolve any billing-related concerns, maintaining a high level of customer satisfaction. • Utilized various tools including SAP-ES21, EC30, EG-34, EG-44, ES-32, Excel, emmacl, and analytics to perform data analysis, generate reports, and streamline billing processes. • Collaborated with cross-functional teams, including finance, operations, and customer service, to ensure effective communication and alignment of billing activities. • Actively contributed to process improvement initiatives, identifying opportunities to enhance efficiency and accuracy in billing procedures. • Stayed updated with industry trends, regulations, and best practices related to billing and effectively applied them to optimize operations and deliver high-quality services. Show less

• 

  Balaji Institute of International Business

  Nov 2023 - now

  Corporate project studies