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Diana F.

Diana F.

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location of Diana F.Jakarta Metropolitan Area

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  • Timeline

  • About me

    Customer Service Supervisor at Anker Indonesia

  • Education

    • SMAN 1 KAWALI

      2010 - 2013

    • Universitas Padjadjaran (Unpad)

      2013 - 2017
      S.Kel Marine Science/Merchant Marine Officer 3.32

      Activities and Societies: - Head Of Departement of Home Affair BEM Kema FPIK Unpad (2016-2017) - Choir of FPIK Unpad - Staff of Division Kominfo Marine Student Association - Establish close relations between internal and external institutions of FPIK UNPAD- Optimizing the functions of each internal agency FPIK UNPAD- Bridge the aspirations of students towards the academic community- Organizes activities to strengthen relationships between students, institutions, lecturers, and all members of the faculty

  • Experience

    • Bukalapak

      May 2018 - May 2020

      - Helping customer problem for buyer or seller - Handling customer complain- Offer a solution for customer problem- Operating zendesk chat and email - Dealing prioritas customers over the phone to reminder transactions- Built relationship with customer in order for them to paid the transaction and to make continous purchase.- Support CSM fields with handle customer complaints and coordinate with related team.- Informing about promo at bukalapak- Education for safety transaction- Operating zendesk email - Dealing reguler customers over the phone to reminder transactions- Built relationship with customer in order for them to paid the transaction and to make continous purchase.- Support CSM fields with handle customer complaints and coordinate with related team.- Informing about promo at bukalapak- Education for safety transaction- Operating zendesk email

      • Customer Support Live Chat

        May 2019 - May 2020

      • Buyer Reminder Prioritas

        Jan 2019 - May 2019

      • Buyer Reminder Reguler

        May 2018 - Jan 2019

    • SCI Group

      Jul 2020 - Aug 2024

      • Assistant Leader

        Nov 2022 - Aug 2024

      • SEA Business Division - Operation Centre

        Jul 2020 - Nov 2022

    • ANKER INDONESIA

      Sept 2024 - Nov 2025
      Customer Service Supervisor

  • Licenses & Certifications

    • Digital Marketing Class

      Candradimuka Jabar Coding Camp
      Jan 2022

    • Best Employee Xiaomi Project

      SCI Group