Elizabeth Mabenga - Ntalasha ,MBA

Experience

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  CHINESE -English freelance translator /interpreter

  Sept 2016 - Dec 2016

  Freelance Translator 翻译者

  >A freelance translator offering translation services (English -Chinese ).>translation of documents.>business meeting interpretation

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  United Bank For Africa PLC

  Jan 2017 - Mar 2022

  Relationship Officer ,Commercial Banking (Chinese Desk)

  • Achieve agreed sales targets for liabilities, assets and income • Report to Management the status of Business leads, customer complaints, pending issues in respect of the clients • To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors(chinese banking)• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customer for the Chinese community • Cultivate good rapport with clients and ensure, the bank becomes the choice for their Investment and banking.• Continuously identify and exploit cross selling opportunities that embed the bank and its products with customer needs• Ensure compliance to Know Your Customer and Anti Money laundering requirements in all dealings with existing and potential customers• Gathering information that is needed to prepare and assess credit applications in order to manage customer expectations• Spend a minimum of 50% of available time visiting customers and targets• Develop relationship plan for customers including sales and contact strategy• Work with specialists like Treasury to maximize sale of these products to customers• Deal with, and find resolutions for, customer complaints• Produce call reports in agreed format for all scheduled significant business meetings• Research, create and follow up on a target list for potential new business • Manage and control portfolio within agreed limits • Develop and Implement proactive calling programme (both face –to-face and telephonic)for existing and potential customers Show less

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  Access Bank Plc

  Apr 2022 - Jul 2022

  Relationship Manager -Commercial Banking

  1.New Business Development by drawing up work schedules for identifying and marketing prospective customers2.Plan and report on Marketing calls for the unit3.Credit processing and Appraisals4.Close Monitoring of Credit relationships and loan recoveries5.Maintain good public relations with current and prospective customers6.Analyze and interpret financial data and recommend on the credit worthiness of the customer7.Attend Credit Committee meetings with the Team Leader8.Prepare periodic reports for the team, prepare the Team’s annual budget for consolidation and incorporation into the Group budget by the Group Head Show less

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  Zambia National Commercial Bank (Zanaco) PLC

  Jul 2022 - now

  Senior Relationship Manager (Mandarin speaking )- Commercial Banking

  1.New Business Development by drawing up work schedules for identifying and marketing prospective customers2.Plan and report on Marketing calls for the unit3.Credit processing and Appraisals4.Close Monitoring of Credit relationships and loan recoveries5.Maintain good public relations with current and prospective customers6.Analyze and interpret financial data and recommend on the credit worthiness of the customer7.Attend Credit Committee meetings with the Team Leader8.Prepare periodic reports for the team, prepare the Team’s annual budget for consolidation and incorporation into the Group budget by the Group Head Show less