Jacob A. Cook

Experience

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  The Cleveland Clinic

  May 2005 - May 2009

  Pharmacy Technician/Patient Care Coordinator

  Pharmacy Technician responsible for data entry of Prescriptions. Customer service associate that served as point of contact for Physicians and home health staff. Accountable for coordinating multiple IV therapies, as well as, maintaining pharmaceutical delivery schedules, and IV infusion pump programming and diagnostics.

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  JPMorgan Chase & Co.

  May 2009 - Mar 2015

  •Positioned as a model of risk management for the organization and encourages risk ownership at all levels •Knowledge of critical business processes demonstrated through advanced critical thinking•Bi-annual Risk and Control Self Assessment (RCSA) planning and execution on schedule across Operations and Technology•Pro-active and ongoing Issue and Action Plan identification and management across Operations and Technology•Expert knowledge of Phoenix for RCSA and AP management and reporting•Business Continuity / Disaster Recovery (BC/DR) •Access Management and Administration•Third Party Oversight (TPO) •Knowledge of regulatory and compliance topics and key risk areas•Coordinator for monthly/bi-monthly risk, issue and action plan reviews with Ops and Tech senior leadership •Participant in Risk Council •Participant in risk and control best practice forums•Continuous Improvement and LEAN Methodology Show less •Managed and built relationships between Wireless service partners and JPMC by constantly striving for increased availability and customer experience •CSA Risk Coordinator for ATM Monitoring, Gasper Administration, and Vendor Management Teams with experience using Phoenix System and performing Control testing and analysis.•SME on systems for process improvement initiative to streamline departmental operations model•Provided leadership and training between multiple functions within the CTO ATM Channel for staff development•CTO ICON Award-2012 Show less •Project Management •Lead a team of team of 8 people where I maintained daily installation reports, monitored projects ranging from capacity add, expansions, new build construction, signage replacements, upgrades (envelope to deposit friendly), as well as technology upgrades. •Maintained and built the Company’s relationship with external ATM vendors, as well as interfaced within multiple groups internally to the firm to ensure that all projects were completed as scheduled. •Streamlined procedures within the ATM Installation group to effectively utilize resources. •Fully versed in Federal Regulations regarding ATM compliance as they relate to ADA compliance. Show less •Proficient in Gasper and Base24 systems•Performed Gasper Administration Changes and updates to streamline dispatching discrepancies•JPMorgan Chase and Washington Mutual Rebrand Conversion Project point of contact for external vendors and internal project managers•Maintained a Bridge line that managed and tracked the performance and completions of Rebrand projects converting existing WaMu Branch locations to Chase Branches which encompassed ATM replacements, Signage Replacements, and cosmetic construction work to enhance the JPMorgan Chase Brand Show less

  • Operations Risk and Control Analyst; Associate Level

    Jun 2014 - Mar 2015

  • Business Analyst and Reporting Specialist

    Mar 2012 - Jun 2014

  • Operations Team Lead-ATM Installation

    Oct 2010 - Mar 2012

  • Operations Team Lead-ATM Monitoring

    Oct 2009 - Oct 2010

  • Operations Specialist-ATM Monitoring

    May 2009 - Oct 2009
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  Santander Consumer USA

  Mar 2015 - Aug 2017

  *Drives the local adoption, implementation and maintenance of the Operational Risk Management Framework and Appetite*Partnered with all levels of management across the business for Continuous Improvement *Process Engineering*Internal Policy and Procedure development and governance*Identification, assessment, measurement, mitigation, and monitoring of Operational Risk

  • HR Governance Risk and Compliance Analyst III

    Jan 2017 - Aug 2017

  • Senior Operational Risk Analyst

    Mar 2015 - Jan 2017
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  Nautilus Hyosung America

  Aug 2017 - now

  Executive Account Manager