Ruzni Abdeen

Ruzni Abdeen

Contact Center Associate

Followers of Ruzni Abdeen403 followers
location of Ruzni AbdeenDublin, County Dublin, Ireland

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  • Timeline

  • About me

    Business Development and Operations

  • Education

    • National Institute of Business Management

      2009 - 2011
      Diploma Business Management
    • Zahira College Colombo

      1996 - 2009
    • Cardiff Metropolitan University

      2017 - 2018
      Master of Business Administration - MBA
    • University College Dublin

      2011 - 2013
      Bachelor of Science (BS) Management
  • Experience

    • Bellvantage (Pvt) Ltd

      Dec 2010 - Nov 2011
      Contact Center Associate

      Handled complaints and general customer service for Lanka Bell

    • McQuire Rens & Jones

      Jan 2012 - Nov 2012
      Marketing Assistant

      Team leader - In-house training division.- Inquiry management, recruiting facilitators, customizing training programs- Branding projects, direct sales and key accounts handling- Quality checking and other support for team

    • United Gulf Access Co. LLC

      Sept 2013 - Jan 2017
      Operations and Marketing Executive

      In charge of Service Department - Qatar branch- Equipment maintenance- Warehouse, Store room, labour accommodation management- Vendor registration, general customer service, sales and marketing support activitiesOffice Coordinator - Al Khobar, KSA branch- Coordinated setting up the new branchMarketing Assistant - Sharjah, UAE branch- Business intelligence, Market suveying, Customer profiling and database management- Brand management, Company website and SM platforms management, lead generation Show less

    • Light & Shade

      May 2017 - Jul 2019
      Assistant Manager Sales

      Led sales team of leisure & hospitality customer segmentEffectively managed team to extract optimum performance by developing and executing sales plan, performance reviewing, involvement in branding activities, customer relationship management, debtors management, sales reporting and building efficient connections with higher management and other divisions.

    • TeQture

      Apr 2020 - Jul 2020
      Business Development Manager

      In-charge of Sales, Operations and Digital media marketing- Supported Managing Partner with start-up process - Carried out initial promotional activities and sales

    • Muve Colombo

      Jul 2021 - Nov 2022
      Onboarder

      Property legal services sales

    • Railtours Ireland First Class!

      Feb 2023 - now
      Operations
  • Licenses & Certifications