Prakhar Rai

Experience

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  The Oberoi, New Delhi

  Nov 2018 - Mar 2019

  Industrial Trainee
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  OMO Bikes

  Jun 2020 - Jul 2021

  Head of Customer Success

  ▪ Worked closely with the production unit in fulfilment of orders received on all the platforms and maintaining the SLAs on Amazon and Flipkart▪ Managed the entire ticketing system by resolving around 100 tickets on daily basis while acting as Manager on the floor to resolve escalations▪ Maintained and managed the product sheet to identify the recurring issuesand coordinating it with the production department on weekly basis▪ Worked closely with the founder/ Co-founder to maximize the revenue, reducing the cost, providing sponsorships and Dealerships across thecountry▪ Strategized the social media marketing while posting regular content onall the platforms such as the Rider Reward Program, campaigns, contestsand worked towards increasing the organic reach by around 30% Show less

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  Rally OurBus

  Jan 2022 - Jun 2022

  Customer Experience Specialist

  ▪ Managed the per day ticket count received on Freshworks for maintaining the SLA▪ Connected with customers to maximize the review count and ratings on Google reviews and Trustpilot▪ Worked closely with the operations department to ensure the ETAs of the buses running throughout US and Canada▪ Audited the daily interactions taken by other Agents to maintain the quality control▪ Handled code-red situations while working as a Liaison between the passengers and the bus companies Show less

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  Hydro Health Services

  Sept 2022 - Oct 2022

  Business Development Intern

  . Developed a New business strategy along with identifying different potential markets within Mumbai.. Maintained strong relationships with the new and existing customers.. Captured new orders and subscriptions. . Planned out the Sales, Marketing and Operations strategy for different events.

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  Demandlane

  Nov 2022 - Mar 2023

  Operations Intern

  . Audited the data for the brand and clients and managed it's timely delivery. . Provided constructive feedback to the team to improve the AI.. Co-ordinated with the operations team on daily basis to conduct inductions.

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  IIFM

  Mar 2023 - May 2023

  Operations Intern

  . Responsible for attaining targets set for generating references for existing and newly created products/ Courses.. Responsible for coordinating with centers as well as head office to ensure smooth flow of Communication and functioning of centers to conduct year round classes as well as crash course. Responsible to ensure all processes set for students, centers, faculty, material delivery andInventory management is followed.. Responsible to address all parent and student queries post enrolment online as well as offline. Show less

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  Rally OurBus

  May 2023 - Mar 2024

  Consultant - Customer experience

  . Maximised the CSAT percentage. Assisted the department in improving the overall process quality. Maintained ASA,TAT and other necessary metrics