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Mary Grace Origenes

Mary Grace Origenes

Staff Nurse

Followers of Mary Grace Origenes143 followers
location of Mary Grace OrigenesPasig, National Capital Region, Philippines

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  • Timeline

  • About me

    Senior Business Excellence Manager

  • Education

    • Far Eastern University

      2005 - 2009
      Bachelor's degree Registered Nursing/Registered Nurse

  • Experience

    • Hville Hospital

      Sept 2009 - Feb 2010
      Staff Nurse

    • IBM

      Nov 2010 - Nov 2011
      Customer Service Specialist

      - Handling inbound travel reservation calls for an airline account in the US.- Up selling products and offering travel options.

    • Sykes Philippines

      Aug 2012 - Feb 2013
      Collections Specialist

      - Collect payments on past due bills and inform clients of overdue accounts.- Locate customer’s credit bureau information, background checks, loan documents, and other paperwork.- Setup repayment plans and new terms of sale.

    • HGS - Hinduja Global Solutions

      Oct 2013 - Jan 2022

      • Business Excellence Manager

        Jun 2021 - Jan 2022

      • Associate Business Excellence Manager

        Jun 2019 - Jun 2021

      • Business Excellence Lead

        Jan 2017 - Jun 2019

      • Business Excellence Analyst

        Feb 2015 - Dec 2016

      • Financial Recovery Specialist

        Oct 2013 - Jan 2015

    • Sagility

      Jan 2022 - now

      • Senior Business Excellence Manager

        May 2023 - now

      • Business Excellence Manager

        Jan 2022 - May 2023

  • Licenses & Certifications

    • Customer Experience: Journey Mapping

      LinkedIn
      Jun 2021
      View certificate certificate

    • Basic Life Support for Healthcare Providers (BLS)

      Philippine Red Cross
      Feb 2010

    • Customer Experience: Service Blueprinting

      LinkedIn
      Jun 2021
      View certificate certificate

    • Lean Six Sigma Green Belt (ICGB)

      HGS - Hinduja Global Solutions
      Mar 2021
      View certificate certificate

    • Basics of Operational Quality

      HGS - Hinduja Global Solutions
      Aug 2017

    • Registered Nurse

      Philippine Professional Regulation Commission
      Jan 2010

  • Honors & Awards

    • Awarded to Mary Grace Origenes
      Employee of the Year Award - Best Team Leader for Operations Support 2019 Hinduja Global Solutions Jun 2019
    • Awarded to Mary Grace Origenes
      Employee of the Year Award - Best Team Leader for Operations Support 2018 Hinduja Global Solutions Jun 2018
    • Awarded to Mary Grace Origenes
      Project Eden - Best Team Leader for Operations Support 2017 Hinduja Global Solutions - Project Eden Oct 2017
    • Awarded to Mary Grace Origenes
      Employee of the Year Award - Best Team Leader for Operations Support (Finalist) 2017 Hinduja Global Solutions Jun 2017
    • Awarded to Mary Grace Origenes
      Project Eden - Best Business Excellence Analyst 2016 Hinduja Global Solutions - Project Eden Jun 2016