Daniel Georgiev

Experience

• 

  Hotel Berlin

  May 2009 - Aug 2009

  Head Waiter

  Handled large sums of money and frequently took responsibility for cashing up. Bring material accountancy and responsibility; welcome and accommodates the club's clients; Accept customer orders; Monitor and maintain hygiene in the area. Understanding and dealing with high-pressure situations. I learned how to provide perfect customer service in the restaurant. Good time management.Responding to the needs of each client personally in order to satisfy their

• 

  Nestlé

  May 2010 - Aug 2010

  Sales Assistant

  Greet and serve customers; Advice to clients on the quality of the goods; maintain balance of trade and hygiene at workplace. Arranging goods; Accept cash, give change, receipts and invoices.

• 

  McDonald's

  Jul 2012 - Sept 2012

  Assistant Sales Manager

  Work to increase the company's revenue (firm profit maximization). Ensure customer satisfaction by performing various tasks both from behind the till as well as in the dining areas.Dynamic and focused service; Great teamwork and quick and accurate customer service.

• 

  Fraport Bulgaria

  Jun 2013 - Sept 2013

  Terminal Management intern at Varna Airport

  Making a key registry concerning the responsible staff and the return of the keys; Creating a daily control and check lists regarding the Terminals cleanliness; making observation of the parking-capacity and gathering of statistical data regarding the vehicles. Familiarization with the organizational structure of the company. Work of each unit in it; Participation in training for the development of teamwork, leadership, creativity, communication and presentation skills.

• 

  Qatar Airways

  Jan 2015 - Feb 2021

  Business and First class Premium Cabin Crew member /Flight attendant
• 

  Crypto.com

  Mar 2021 - Sept 2022

  Serve as a mediator between customers and clients in cases of disputes which may arise in the course of business transactions.- Resolve customer escalations in a timely and professional manner to maintain customer loyalty.- Liaise with other teams as required to ensure smooth interdepartmental communication.- Monitor special assignments and performance-related items in the absence of a superior and address any issues with the team as needed.- Mentor or give direction to junior team members and provide training on best practices.- Assist junior team members in answering technical questions posted in DMs, JIRA, CMS and Slack.- Handle ad-hoc, important situations with business impact as needed.- Ability to multitask and good managerial skills. Have a good sense of judgment and good conflict resolution skills.- Handle requests for a manager if TL is not available.- Assist in the management, training and development of junior team members by providing regular objective feedback to their team leaders, as well as implementing improvement suggestions. Show less Tracking of debit/credit Visa card transactions, crypto deposits and fiat transfers. Checking and assistance with missing deposits.Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship;•Provide support to management and take ownership to drive process and service enhancement;•Keep the team abreast of the changes in the latest operational guidelines and policies.•Handle requests from customers, as well as internal departments & other stakeholders;•Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems;•Handle customer's initial verification by considering, requesting and processing verification documents; Show less

  • Senior Customer Experience Associate

    Mar 2022 - Sept 2022

  • Customer Support Specialist with English and Spanish

    Mar 2021 - Feb 2022
• 

  DIGITALL

  Sept 2024 - now

  (PMO) Project Control and Operations Junior Specialist

  • Participate in the implementation of new company tools related to Project Management.• Participate in the day-to-day operational activities by keeping up to date information in the company ERP system user creation, project creation and maintenance. Supports accurate resource planning.• Track and report on Project KPls.• Supporting operational project management in the company ERP system.• Facilitate regular project review with PMs and track project risks and open action item.• Control project cost, revenue, schedule, scope, risk, and baselines.• Project Management tools good understanding of company systems related to project managementERP, Power BI, SharePoint.• Supports the team initiatives and internal company projects.• Key user of the company ERP system. Show less