Lance Zimmerman

Experience

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  Koch Industries Petroleum LP

  Dec 1999 - Dec 2000

  Software Developer
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  Koch Minerals, LLC

  Jan 2001 - May 2002

  Credit Risk Analyst
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  BOMBARDIER

  Jun 2002 - Dec 2004

  Financial Analyst
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  Interstate Brands Corporation

  Mar 2005 - Jul 2005

  Order Desk Clerk
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  Father Flanagan Boys Town

  Jul 2005 - Mar 2007

  Certified Family Teacher
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  Culligan Water of Nebraska Inc.

  Apr 2007 - Jul 2008

  Household Sales Representative
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  Catholic Cemeteries of the Archdiocese of Omaha

  Aug 2008 - now

  I assumed the role of Family Service Manager in 2011. I serve as main point of contact for Memorial Business System database (Nexus) and maps (IMAP). I am appreciated by management for updating records from Nexus database to Catholic Cemeteries’ website and Google Earth applications accurately and in a timely manner. I am responsible for performing various duties, including coordinating initial data conversion of financial transactions, maintaining accuracy of cemetery information, and streamlining business processes through electronic automation.Key Contributions: Led and mentored new staff members along with provide support and guidance to two sales representatives and a front desk receptionist with total sales generation of $2.5M+. Generated new and referrals business opportunities by developing strong working working relationships with families, funeral homes, parishes, and other vendors. Increased business efficiency and productivity by transitioning to a new database system (Memorial Business System's Nexus and IMAP) and implementing new technology tools. Show less I was appointed as Senior Family Service Representative in 2011 and I used to enhance knowledge and skills of new hires regarding sales techniques by organizing effective training sessions. My duties involved scheduling and handling complaints as well as conducting aftercare appointments and providing outstanding post-interment service activities to maintain smooth and worry-free services for families.Key Contributions: Played a key role in generating annual sales of more than $1.0M. Show less I started serving as Family Service Representative in 2008. Here, I developed strong relationships with community and attained potential referrals by providing merchandise and exceptional services/presentations at both public and private community events. My job duties included, ensuring an effective and worry-free process through collaboration with funeral homes, team members, and family members.Key Contribution: Successfully generated annual sales of $750K by presenting clients with a variety of options pertaining to interment, cemeteries, and related services. Maximized customer satisfaction by utilizing products knowledge and providing exceptional services, resulting in increased sales growth. Show less

  • Family Service Manager

    Oct 2011 - now

  • Senior Family Service Representative

    Jul 2011 - Oct 2011

  • Family Service Representative

    Aug 2008 - Jul 2011