Daniel Nelson

Experience

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  Technology Tamers Inc

  Jun 2018 - Sept 2018

  Computer Technician

  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.• Used diagnostic tools to identify hardware failures and replace non-functional components.• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.• Evaluated systems according to the predetermined checklist and noted issues. Show less

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  IQor

  Apr 2023 - Jun 2023

  Call Center Agent

  • Specialized in customer relations by primarily managing customer queries and complaints.• Succeeded in building customer rapport and augmenting client retention.• Maintained a log of customer complaints on system records.

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  CallServ Limited

  Jun 2023 - Apr 2024

  Call Center Agent

  • Manage large amounts of inbound and outbound calls in a timely manner.• Build sustainable relationships and engage customers by going the extra mile.• Follow communication “scripts” when handling different topics.• Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives.

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  BrandStar

  Jul 2023 - Apr 2024

  Production Assistant

  • Researching and contacting businesses and companies to schedule appointments for advertising campaigns.• Create meetings scheduled for the Senior Producers.• Ensured accuracy in records and databases.• Managing executive‘s calendar and arranging meetings.

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  Vivematte

  Oct 2023 - now

  Founder
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  360 Marketing & Consultancy Caribbbean

  Apr 2024 - now

  Marketing Assistant