Anna Babai

Experience

• 

  La Madeleine House

  Sept 2016 - Jan 2017

  Front Desk Receptionist
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  University of Economics in Prague

  Sept 2016 - Jun 2017

  Office Assistant (MBA courses)
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  Creative Dock

  Mar 2017 - Jun 2017

  Intern - Market Research
• 

  Casino Pier and Breakwater Beach

  Jun 2017 - Oct 2017

  Work & Travel
• 

  HoppyGo

  Oct 2017 - Dec 2017

  Marketing Specialist

  - Assisted Marketing Manager in digital campaign creation.- Prepared graphic designs and reported campaign performance.

• 

  Uber

  Jan 2018 - Dec 2021

  - Hired, managed and coached a team of specialists in 2 countries (CZ & SK), focusing on high performance, team health and continuous improvement of our operations.- Designed and implemented Learning & Development initiatives for Czech Market, which have been scaled to CEE subregion- Led Quality Initiatives, which prevented 350+ compliance risk cases in 4 months, improved BPO quality by 12% and decreased Contact Rate on Documents by 5% in Czech Market.- Created and implemented Driver Virtual Onboarding training (2 courses and 15 lessons) with AVG of 4.86 points of driver satisfaction surveys.- Supported City team when launching cities in heavily licensed environment (Brno 2020, Bratislava 2019) and launching new products (Uber Shield, Uber Taxi, Uber XL, Comfort)- Coordinated multiple transitions to WFH by implementing new Customer Support Channels; lead documents transition to BPO in CZ & SK markets. Show less

  • Growth Operations Manager - CEE (STA)

    Aug 2021 - Dec 2021

  • Community Operations Lead

    Dec 2019 - Dec 2021

  • Senior Community Operations Specialist

    May 2019 - Nov 2019

  • Community Operations Specialist

    May 2018 - Apr 2019

  • Jr. Community Operations Specialist

    Jan 2018 - Apr 2018
• 

  Praha CODING School

  Jan 2022 - Jun 2022

  General Manager

  - Managed, improved and documented the launch process of a new Coding School.- Coordinated a cross-functional program team (Marketing, Quality, Product, Finance, Legal), and defined team members' objectives and assignments.- Managed day-to-day operations of a coding school (customer relations, sales, processes set up).

• 

  MČ Praha 7

  Mar 2022 - Dec 2023

  Refugee Coordinator (Ukraine)
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  Česká spořitelna

  Jul 2022 - now

  • Product Owner, Onboarding

    Aug 2023 - now

  • Customer Journey Expert

    Jul 2022 - Aug 2023