Pablo Arrabal Corpas

Experience

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  BCS Consultores de Negocio

  Feb 2016 - Oct 2016

  Social Media Strategist & Community Manager

  • Implementation, programming, monitoring and reporting of monthly and quarterly strategies to different companies on Twitter, Facebook, Instagram, Google+ and LinkedIn.• Management of corporate blogs and websites.• Proactive communication with our clients through phone or email.• Creation of corporate visuals to share in Social Media.• Development of SEO strategies: Search of keywords, copy and programming.

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  GOI Travel S.L

  Nov 2016 - Jan 2017

  Digital Marketing Assistant

  • Creation of creative content, programming and monitoring in social networks.• Proactive communication with our clients through meetings, phone or email.• Making corporate videos, creatives and images to share in digital media.• Creation, tracking and optimization of SEM strategies and campaigns.

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  IBM

  Feb 2017 - Jan 2018

  Digital & Performance Marketing Specialist - SPGI (Spain, Portugal, Greece and Israel)

  • Creation and implementation of creative messages to improve the relationship with customers through digital media.• Graphic design of final arts in online and offline advertising campaigns (PDFs, banners, GIFs, HTML, flyers, etc.). Also, photographer and editor of pics/videos.• Provide advise in a strategic way and help the different marketing teams to reach our customers in the best way.• Proactive communication both internal and external through meetings, phone or email.• Learn, teach and use the new digital marketing related tools developed by IBM.• Implementing SEO and UX strategies for the development or improvement of the IBM SPGI landing pages. Show less

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  Xeerpa

  Jan 2018 - Apr 2019

  Junior Web & Graphic Designer

  • Designed, developed and improved landing pages using: HTML and CSS; PHP and JavaScript.• Analysis, improvement and implementation of SEO on site strategy.• Development and graphic design of assets for events and online platforms (Flyers, roll up, infographics, etc.)• CRM management and data analysis (MySQL).• Advice and support in email marketing campaigns, both design and content.

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  Moeve

  Apr 2019 - now

  • Ongoing development, management, maintenance, and embedding of the company's process map, covering all current business processes and changes to them. • Carry out detailed process mapping to identify significant gaps and ways to improve processes.• Management of the operational risk platform for the identification and investigation of events or gaps, ensuring root cause analysis and control assessments are undertaken to provide recommendations to enhance the affected process. • Preparation of reports on detected operational risks, their analysis and preventive actions taken. • Evaluation of possible operational risks in the face of important changes in the IT environment and processes.• Maintaining strong relationships with all areas of the company. • Work together with other company control teams: Compliance, Internal Audit, etc. Show less • Management of a portfolio of trading counterparts.• Monitorization and verification exchange-traded positions and limits.• To ensure that accurate trading information is represented within the trading book by confirming deals with counterparts and brokers on a daily basis.• Checking that traders introduce accurately and in a timely manner all trades within the trading system.• To ensure and monitor that all Master Data (Ports, Terminals, Counterparty details, ...) is correctly updated.• Management of invoices to ensure all invoice settelment is done within the deadlines, and without any mistake (price, quantity, tax, ...) ensuring everything is reconcile against the trading system.• Calculation and issue invoices for interest on late payment.• Assistance and answer to internal and external auditors in all its requests. Show less • Definition of action plans that contribute to the achievement of the objectives set and the client's strategic plan.• Design and execution of promotional actions and campaigns for the fulfillment of the set objectives.• Control, measurement and analysis of qualitative and quantitative data.• Reporting promotional actions and campaigns.• Coordination with other areas of the company and suppliers in projects and processes that affect promotional actions and campaigns.• Management of customer incidents in promotional actions and campaigns.• Management of the budget assigned to the different actions and campaigns. Show less • Management and analysis of key (NPS, Experience, Effort) and strategic KPIs and customer feedback through the multiple existing channels to generate insights on customers' pain points, map them across the customer journey and implement improvements.• Leading customer research according to needs to reach a customer understanding across all aspects of the business.• Translating research findings into clear business implications.• Designing questionnaires and guides.• Interacting with other departments (Customer Support, BI, etc.) to solve existing issues or incidences. Show less

  • Processes and Projects | Cepsa Trading SAU

    Jun 2023 - now

  • Operational Risk Analyst | Cepsa Trading SAU

    Jul 2021 - Jun 2023

  • Back Office Analyst | Cepsa Trading SAU

    Jan 2021 - Jul 2021

  • Marketing Operations | Cepsa Comercial Petroleo SAU

    Aug 2020 - Jan 2021

  • Customer Experience | Cepsa Comercial Petroleo SAU

    Apr 2019 - Aug 2020