Hossam Ali

Experience

• 

  Barclays Investment Bank

  Jul 2007 - Jan 2008

  Customer Service

  First point of contact for customers and clients. Provided them with the highest service standards to ensure the company maintained an excellent reputation and that outstanding feedback was received. Investigated and resolved customer complaints, ranging from complex complaints to minor and routine ones. Worked closely with branch personnel to manage the resolution of customer complaints within the specified TAT and to obtain service recovery. Ensured all account and credit card reversals weredone with account policy. Tunjukkan kurang

• 

  Alexandria House of English

  Jan 2010 - Jan 2011

  IT Manager

  Provided front line IT support to employees and to IT support partners to ensure appropriate resolution of IT issues Responsible for first level technical support to users for all PC hardware, software and associated peripherals Proactively provided information to users on the progress of outstanding support calls. Maintained personal and professional development to meet the changing demands ofthe job. Participated in appropriate training activities and encouraged company staff in their use of IT systems. Tunjukkan kurang

• 

  FGB

  Jan 2011 - Jun 2016

  Leading a team of 12 staff and ensuring the smooth functioning. Handling issues, problems and priorities and delivered the highest quality of customer service to each customer by taking extra steps, to ensure complete customer satisfaction. Targets achieved before pre-requested period Sales of Multiple Products (Credit Cards & Loans)Maintained targets assigned, generated database,followed up on new leads and referrals. Activated across Free zones – Cold Calling

  • Team Leader

    Jan 2013 - Jun 2016

  • Senior Sales Officer

    Jan 2011 - Jan 2013
• 

  Majid Al Futtaim

  Jun 2016 - Jul 2020

  Sales Manager

  Leading a team of 17 Sr. Relationship Officers and ensuring the smooth functioning of assigned sales targets. Prepare action plans and schedules to identify specific targets and to project thenumber of contacts to be made. Regularly Conduct & Arrange trainings for Staff development and knowledge. Maintaining Highest Approval Rate.Develop and implement special sales activities to increase acquisition.

• 

  DG (Emirates Islamic bank personal Finance )

  Jul 2020 - Jan 2020

  Business Development Manager
• 

  ADIB - Abu Dhabi Islamic Bank

  Jan 2021 - now

  Team Manager