David Bwalya

Experience

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  Xtreme Zambia

  May 2012 - Aug 2012

  Assistant Web Desinger

  Writing and editing contentUpdating websites-Content Management System Administrator: -taking a lead role in maintenance and development of the site. -meeting with editing, marketing and design teams to plan and develop site content, style and appearance. -carrying out quality assurance checks on content

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  Commercial IT Services

  Dec 2015 - Nov 2017

  Support Engineer

  Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.Write technical specifications for purchase of PCs, desktop hardware and related product.Installation and configuration of Backup Systems, Access Points, Routers, Switches and IP PhonesMonitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements.Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management.Provide dispatch service to remote users or sites (service end user at their location)Provide on-site support for network, server, hardware upgrades or projects at siteManage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.) Show less

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  Crystaline Technologies LTD

  Dec 2017 - Dec 2019

  Client Support Engineer

  Troubleshooting and resolving issues for internal or external clients who use their organizations' systems or networks. Excellent understanding of computer hardware and software and be willing to continuously learn and use new technology, and customer service and interpersonal skills are also important in this position. Team lead/ Member managing installations and configurations of Backup and Restore Systems, Access Points, Routers, Switches and IP Phones. I

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  Ashthrom Construction Limited

  Jan 2020 - Jan 2023

  Building Management Systems Engineer

  Building Management Systems Automation Engineer responsible for providing service and maintenance on Building Automation Systems.I may also respond to service requests and emergencies as assigned.I support the long-term strategic development goals for the site automation systems, ensuring compliant operation of all validated control systems, as well as supporting day-to-day trouble-shooting and problem-solving activities associated with existing site and equipment-based control systems.

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  SEBS VENTURES

  Aug 2022 - now

  Service and Operations Manager

  Responsible for overseeing and managing the day-to-day technical operations of a company.Managing and supervising technical teams, including system administrators, network engineers, and other technical staffPlanning and implementing technical strategies and goals to support the overall goals of the organizationEnsuring that the company's technical infrastructure is running smoothly and efficiently