Leniya Rose

Experience

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  Wipro Infotech

  Sept 2011 - Jan 2016

  Windows server administrator
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  ANZ

  Dec 2013 - Jan 2016

  Service Desk Engineer

  Responsible for Resolving technical issues in Microsoft related applications such as outlook, internet explorer 8 and 9, excel, citrix related applications using Desktop Director tool of ANZ bank employees using remote assistance on the call.Deal with all technical issue right from booting to any application issuesResponsible for resetting the passwords and enabling the account for the user’s in Active Directory.Check the right permission in active directory for any applications or shared folders.Provide access to the shared folder, VPN access, Mobile email access, using active directory based on user request.Responsible for profile related issues with the help of resetting local profile and roaming profile.Responsible for user’s query regarding the process update in the services.Install the software using SCCM client center in user’s machine.Configure Email in user mobile using good for enterprise application.Following the ITIL process as per the organization SLA. Show less

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  Mindtree

  Jan 2016 - Dec 2016

  Access Manager

  Access provisioning for the different level of users.Creation, Modification and Removal of roles and permission for the applicationsCreate and Modify Domain User Accounts, System accounts, Groups and Organizational Units by using the Active Directory Users.Provide permissions to shared folders.Represent the first stage of escalation for IncidentsResponsible for producing documents, reports and presentations.Liaising with client, partners and other staffs regarding any process update.Financial based documents should be consolidating and making reports.Communicate with the Functional ManagersWeekly meeting with the Head of the Hub.Ensuring that all the Sandvik PeopleSoft related accesses are provided to the Hub Members.Segregating the Invoices to specific Cost centers within Sandvik. Intranet postings\writing Blogs for HUB.Maintains a specific Sandvik intranet site dedicated for Hub, to publish the News\updates, Internal Job PostingsCreate survey\feedback form for the functional managers and team.Update HUB noticeboard based on any announcement, events, IJP and star performer award winner list in every quarter using SharePoint tool. Show less

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  Mindtree

  Feb 2017 - now

  Sql Database Administrator

  Identify the failure of data and apply the fix in tables and CADIS(MEDM.)Find the root cause of the issue and analyses.Create VDB through Delphix and manage and configure the VDBs.refresh the delphix VDB based on the production snapshot.provide access to the database Work on incidents and request using ServiceNow tool with ITIL framework.Monitor the MSsql batch jobs and work on the failures. manage the knowledge base documents and update timely and co-ordinate with the team to update accordingly.Participated in database backup and refresh activity. Show less