Ravinder Kumar

Experience

• 

  PROBE Group

  Jun 2021 - Nov 2022

  Customer Solutions Specialist

  Skills: C#, Customer Support, Network Security Implementation, Technical Support, ERP

• 

  SAP

  Jan 2023 - Mar 2023

  Cyber Security Engineering

  Skills: Protect the keys to the kingdom, Gone Phishing, Harden your system, Final analysis and recommendations.

• 

  Brands Australia

  Mar 2023 - Jan 2024

  Technical Support & Help Desk

  -Provide the first point of contact to resolve software issues, operator issues, hardware malfunctions and product upgrades.-Update client software via remote access when required-Communicate with Holland based software developer, DPS, if issues need to be resolved.-Support the Product Manager in obtaining C-Tick and government regulation clearance of new product lines.-Provide technical based Biometric Software integration support on Government project accounts, working with Holland Based Software Developer, Technical Product Specialist and MD / BDM as required.-To communicate regularly with the Brands Australia field sales team to provide internal customer service and support to resolve escalated issues-Liaise with repair centers to track pending repairs and communicate to customer-Update new stock lines as required, check stock for sales is compliant with standard of software, working components and printing. Configure new products prior to sending to client.-Provide internal help desk support for Brands Australia team, including in house office staff and field staff support.-Diagnose and resolve internal network and infrastructure issues and where necessary escalate to high level external IT company Show less

• 

  TechnoSource Australia

  Apr 2024 - now

  Technical I.T. Support Officer