Lynnette Karanja

Experience

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  Karatina District Hospital

  Feb 2009 - Jan 2010

  Medical Officer
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  Nyahururu District Hospital

  Feb 2010 - Oct 2010

  Medical Officer

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Ensured proper treatment guidelines were initiated and followed within the medical wards.▪ Conducted surgeries for obstetric, gynecological, and other surgical cases, along with performing various medical procedures.▪ Participated in the development and implementation of community health programs.▪ Provided health education and maintained medical records.▪ Managed health information and data in accordance with Ministry of Health standards and policies.▪ Engaged in teaching and mentoring medical students, nursing students, and clinical interns attached to the hospital.▪ Identified and coordinated the referral of patients for further management.▪ Ensured well-maintained patient notes.▪ Implemented all relevant Ministry of Health guidelines in the hospital. Show less

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  Nyali Healthcare

  Nov 2010 - Jan 2012

  Resident Doctor

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Managed patients presenting with various cases, including emergencies, acute, and chronic conditions.▪ Maintained customer service standards as the resident doctor.▪ Prepared duty rotas for the team working at the clinic.▪ Attended to any emergencies that arose at the clinic.

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  AAR HEALTHCARE KENYA LIMITED

  Feb 2012 - Apr 2023

  Provided leadership at the Donholm outpatient Centre where I promoted quality, innovation and clinical excellence.𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Managed day-to-day clinical and operational services within the outpatient center, ensuring effective and efficient service delivery while maintaining the highest quality at an affordable cost.▪ Ensured the center's data was well captured in the central MIS system, analysed, and reports were generated to guide decision-making in areas such as drug stocks, dropping visits, and other operational processes.▪ Ensured adherence to treatment protocols and Standard Operating Procedures (SOPs).▪ Built relationships with the organization's partners, including individual and corporate clients, suppliers, and insurance partners, resulting in growth in customer retention.▪ Mobilized my team to deliver measurable performance improvements through performance management and setting key performance indicators in collaboration with the HR department.▪ Enhanced patient satisfaction ratings for the center through prompt resolution of customer issues and the implementation of a feedback mechanism.▪ Recruited, onboarded, led, mentored, and retained a motivated workforce within the center to boost overall performance.▪ Developed and implemented clinical risk management through health talks and wellness checkups for clients.▪ Led business development and marketing initiatives resulting in strategic partnerships with corporate clients. Show less 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Organized a yearly training needs assessment and prepared a training schedule based on the outcomes.▪ Coordinated and facilitated monthly continuous professional development meetings.▪ Facilitated annual morbidity and mortality meetings.▪ Organized sponsorships and built relationships with pharmaceutical companies and laboratory equipment suppliers.▪ Coordinated discussions and updated Standard Treatment Guidelines for the organization.▪ Acted as a stakeholder in conjunction with the Kenya Medical and Practitioners' Board in continuous professional development activities. Show less Provided leadership at the Ruaka Centre where I promoted quality, innovation and clinical excellence. I built a top performing team of professionals who ensured we meet and surpassed our targets.𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Expanded health services offerings by introducing an Obstetrician and Gynecologist, pediatrician, sonographer, physiotherapist, and Nutritionist.▪ Ensured the center's data was well captured in the central MIS system, analysed, and reports were generated to guide decision-making in areas such as drug stocks, dropping visits, and other operational processes.▪ Enhanced patient satisfaction ratings for the center through prompt resolution of customer issues, resulting in a customer response rate of more than 50% and a net promoter score of more than 95%.▪ Budget preparation and ensured the team delivered as per the organization's strategic plan.▪ Recruited, onboarded, led, mentored, and retained a motivated workforce within the center, boosting overall performance.▪ Developed and implemented clinical risk management through health talks and wellness checkups for clients.▪ Led business development and marketing initiatives, resulting in strategic partnerships with corporate clients. Show less Responsible for setting up the Thika Health Centre, leading the staff, and ensuring all systems were up and running by the time the center opened. I also engaged in innovative marketing ideas that resulted in the growth of the center and met the set targets within the first 3 months. I grew the visitsand profitability by more than 300% from inception.𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Developed and implemented compliance, treatment protocols, and drug formularies for the center.▪ Led the development and expansion of the scope of services offered at the outpatient center through marketing and sales initiatives.▪ Took an active approach to manage the performance of team members through honest feedback during performance reviews, setting SMART objectives, and implementing appropriate training for staff development.▪ Monitored the center's budget (income and expenditure), sought support from Finance as required, and took appropriate action to ensure financial KPIs were met.▪ Ensured optimal utilization of the clinical MIS system and data mining for decision-making.▪ Ensured implementation of clinical and non-clinical standard operating procedures.▪ Participated in the recruitment, onboarding, and mentorship of center staff members.▪ Ensured optimal utilization of the clinical MIS system and data mining for decision-making. Show less 𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Initiated treatment for both acute and chronic patients and ensured proper follow-up.▪ Identified and coordinated the referral of patients for further management.▪ Ensured proper documentation of patients' notes.▪ Carried out minor surgical procedures at the hospital.▪ Provided health education and medical counseling to the patients.▪ Attended to emergency cases at the hospital.▪ Was in charge of the HIV clinic for the organization in partnership with Goldstar network. Show less

  • Health Centre Manager

    Feb 2023 - Apr 2023

  • Continuous Medical Education Coordinator

    Jan 2015 - Apr 2023

  • Health Centre Manager

    May 2018 - Feb 2023

  • Health Centre Manager

    Oct 2014 - May 2018

  • Resident Doctor

    Feb 2012 - Oct 2014
• 

  Avenue Healthcare

  May 2023 - now

  Hospital Manager - Avenue Hospital Thika

  Providing leadership in a Level 4 Hospital with over 300 staff.𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬 ▪ Conduct regular training on medical ethics, informed consent, and confidentiality; establish an ethics committee and reinforce principles of beneficence and non-maleficence.▪ Update protocols for compliance, implement evidence-based clinical practices, conduct audits, monitor clinical quality indicators, and adhere to international patient safety guidelines.▪ Maintain a comprehensive risk register, conduct root cause analyses, and address potential risks to patient safety and quality of care.▪ Foster a culture of continuous improvement, identify and implement quality improvement initiatives, and regularly assess clinical governance committees.▪ Implement practices enhancing patient experience, conduct regular family conferences, and solicit patient feedback.▪ Develop and execute a plan for COHSASA accreditation, and monitor compliance with accreditation bodies and international standards.▪ Lead strategic planning and budgeting, identify and implement opportunities for business growth, develop strategies for attracting, retaining, and engaging specialists, and foster relationships with key stakeholders.▪ Ensure efficient cost management for budgeted financial performance, oversee revenue cycle management, and monitor stock, employment costs, and overheads.▪ Lead recruitment based on identified human resources needs, foster a competent and motivated senior management team, develop a skilled, multidisciplinary workforce, and implement succession planning.▪ Develop and execute an annual marketing plan, monitor and assess the effectiveness of marketing activities, and supervise the hospital marketing team to ensure consistent branding.▪ Maintain communication channels with internal and external stakeholders, regularly communicate updates, achievements, and challenges, and address issues promptly to maintain transparency. Show less