Usman Aslam

Experience

• 

  TransData International

  Apr 2012 - Oct 2013

  Customer Service Associate – Customer Care Operations

  • Responsible for myself to achieve all targets/KPIs set by department or management, set as a benchmark for the whole management team members & help them to achieve the same targets/KPIs. • Maintaining complete knowledge of product has and offers being introduced in the market.Ensuring all queries and complaints are correctly generated for high-quality services within specific turnaround time. • Responsible for achieving high customer satisfaction through high quality of services delivery by ensuring first call resolution. • Coordinating with different departments local & abroad whenever required for providing a high quality of services to valuable clients for resolution of escalated complaints.• Conducting daily sessions with team leader regarding product updates and performance analysis.• Managing internal team operations with team leader and higher management. Participating in and coordinating with the management team for the training of new hires. Show less

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  Warid Telecom

  Nov 2013 - Oct 2016

  • Facilitating and initiating Systems and Processes innovation, analysis, and other process improvement initiatives for Financial Services Division.• Analyzes, presents alternatives for continuous improvement, make recommendations and provides assistance for the process.• Handling/Disseminating information across Warid Pakistan, while achieving KPI’s & maintaining a high efficiency & accuracy levels.• Working and coordination with the product teams in order to develop & implement the systems and processes.• Providing support & coordination between MFS & other stakeholders like Customer Services, Marketing, Segments, and Finance. • Working as a bridge between Warid and Bank for daily operations, complaint management, change implementation. • Responsible for Achievement of Mobile Wallets Targets and the company’s Regional Financial Services objectives. Also looking after BDO's working on various Mobile Activation Projects.• Developing and maintaining portfolio of Financial Services clients/institutions/corporate/sme’s• Provide Solutions like Online Payment, Salary Disbursement, Loan repayments, Bulk Disbursements, Corporate Billing Solutions, Bulk Collections Solutions, Stipend disbursements, Fee collections QR code, Till Payments & Mobile Wallets etc.• Leading Customer Presentations/Negotiations/Agreements/Contracts/Tenders• Engaging products/corporate solutions teams in preparations of befitting proposals• Legal agreement/contract preparations and signings. Show less • To address concerns & product queries of prepaid, postpaid customers and all retailers. • Building and maintaining a relationship with customers to increase sales. • To ensure compliance and better customer services within the turnaround time. Complaint handling of prepaid, postpaid customers. • Coordination for unresolved issues to the designated resource & internal relevant departments.• Ensuring assigned KPI’s set by department & to ensure the required standard of quality.• Product queries and complaints of MFS Agents & Mobile Wallet Customers for Mobile Paisa Project nationwide. Ensuring First Call Resolution to the MFS Retailers & Mobile Wallet Customers.• Complaint handling of easy load, super shop, bio-metric & Mobile Paisa retailers (MFS).• Provided MFS Training with MFS Team, RDC coordination & hands-on experience to existing & new relevant staff and remain part of MFS team for effective execution & launch of Warid Mobile Financial Services "Mobile Paisa”. Show less

  • Specialist Digital Financial Services – Mobile Financial Services

    Sept 2015 - Oct 2016

  • Customer Care Executive – Customer Experience Management

    Nov 2013 - Aug 2015
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  Jazz

  Nov 2016 - Aug 2020

  • Develop and maintain a Portfolio of Rs.4.5 Million (GSM, Fixed, Cloud, ICT, IOT, M2M, and Digital Mobile Financial Services).• Responsible for direct sales of all Jazz business catalogs, ranging from core telecom to digital solutions.• Achieve the assigned revenue targets from (GSM/Corporate Solutions/Special Projects).• Developing new opportunities directly by introducing new services like Internet of Things, Digital Payments, Information Communication Technology, Cloud and Enterprise Solutions.• Facilitate business meetings with our customers to align the customer's strategy, highlight their true business needs to create a contract which all areas of the business are engaged to deliver.• Bringing high revenue Corporate and SME accounts on board on monthly basis.• Build relationships with executives and key decision-makers.• Leading customer presentations/negotiations and legal agreement/contract preparations and signings.• Engaging products and corporate solutions teams in preparations of befitting proposals.• Carry out daily/weekly visits to new and existing companies and develop the sales pipeline and sales forecast.• Ensuring customer satisfaction and developing growth through effective relationship management.• Point out new development areas and initiatives to increase channel productivity• Coordinating with credit and collection teams on regular basis to meet monthly recovery targets.• To ensure the monthly/yearly sales & revenue targets from value-added B2B solutions such as:Internet of Things [IoT], Telco Cloud Solution, Track live Handset/OIB, M2M-Fuelmatic Solution, Universal Access Number [UAN] Solution, Mobile PABAX, Business Email Solution [Office365], Asset & Fleet Management Surveillance Based Solution, School Platform (customizable education solutions), Corporate Branded SMS & Mobile Advertising Digital SMS Campaigns.Digital Financial Services (Salary Disbursement & Online Payments Solutions for Online Businesses). Show less • Dedicated B2B Strategic Account Management, Business Development, Enterprise Sales, Relationship Building, Revenue Optimization, Churn reduction, Subscriber retention & dormant revival.• Responsible for life cycle management of regional accounts.• Deliver revenue against pre-defined targets and objectives.• Developing and maintaining portfolio of GSM, ES, IoT, M2M and Digital Financial Services.• Manage a pipeline of inbound and self-sourced leads to identify, engage & develop relationships with potential B2B customers.• Liaison between customer and all relevant teams i.e. Pre-sales, Marketing, Operations & Technical etc. • Develop and leverage constructive post-sales relationships within target business accounts of LA, SME & SOHO and maximize revenue of existing and new accounts.• Penetration within the existing customer accounts and seeking potential for special needs and renewals of contracts at the time of expiry.• Focus on growth and development of existing clients together with new business generation by enabling the customers in providing the information regarding business enterprise solutions, business value added products & promotions by up-selling & cross-selling.• Churn management – effective problem solving with technical support & risk management to ensure long lasting customer account relationship to achieve targets such as Revenue Growth and Retention.• Proficiently handle various business operations including client billing conflict resolution and the implementation of effective business policies & procedures for smooth service continuation.• Use reporting insights and customer data to provide quarterly business forecasts, highlight new opportunities, review contract performance against target and identify sales planning to secure contracted revenue.• Point out new development areas and initiatives to increase channel productivity.• Ensuring customer satisfaction and developing growth through effective relationship management. Show less

  • Business Consultant - Corporate Sales

    Sept 2018 - Aug 2020

  • Business Account Manager – B2B Customer Value Management

    Nov 2016 - Aug 2018
• 

  TPL Trakker Ltd.

  Sept 2020 - Feb 2022

  Manager Enterprise Sales - SaaS Solutions

  • TPL Maps, the mapping arm of TPL Trakker is Pakistan’s first leading and fastest-growing AI, IoT and ML-based transport automation Company.• My job is to ensure that TPL Maps products and solutions translate to a sound and relevant technology platform for our partners and customers.• Developed and implemented the Enterprise sales strategy by targeting regional expansion of TPL’sSaaS solutions.• Territory Management, Full Sales Cycle Ownership with new Revenue Acquisition.• Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, evaluations on client site, commercial proposal submissions, contract negotiations, revenue growth.• A functional subject matter expert of the TPL Supply Chain Management Platform and solutions including Logistics and Transportation solutions such as Telematics/GPS Tracking, Fleet & Asset Management, Last Mile Routing, Field Force Monitoring, Dynamic Route Planning/Optimization.• Generating new business opportunities and lead generation by hosting virtual and in-person meetings with potential clients and growing long-lasting relationships by understanding their business needs.• Responsible for annual sales targets through new client acquisition and growing the existing client base in the assigned territory.• Multitasking across internal and external stakeholders to ensure synergies and seamless handover of a client from lead generation to contract closure stage.• Accountable for operational customer success, including establishing value achievement and measurement against the customer’s goals & objectives, ensuring proper usage of the SaaS solutions by enhancing the customer experience.• Manage business process mapping, process re-engineering, and recommend opportunities for streamlining, consolidating, process optimizing, and ensuring integration with strategic plans and services standardization. Show less

• 

  Contegris Technology Solutions

  Mar 2022 - Apr 2023

  Manager Business Development & Strategic Partnerships

  • Leading a sales team to get the best out of them every single day by visiting new customers, maturing new leads, and closing new requirements from existing customers.• Additionally, responsible for existing B2B portfolio management, upselling/cross-selling, churn prevention, and timely collection from customers through the operational team.• Responsible for achieving quarterly sales volumes and gross profit targets and implementing sales plans and strategies for the assigned region and making sure to achieve assigned new sales, retention and recovery targets.• Managing top key accounts with high-revenue corporate customers comprising Financial Institutions, Pharmaceutical Firms, MNCs, Government Entities, eCommerce, Ride-hailing, Retail Industry, Healthcare, Logistics and Food Delivery verticals.• Build and strengthen relationship and rapport development with the top tier of the companies and C-level Management.• Performance management and improvement, recruitment plans, quarterly forecasts, achieving OKRs and revenue targets.• Scaling and strengthening the company's foothold in the region by building and managing a new partnership/reseller network, working with partners across all categories - Enterprise, Mid-Market, and SMB.• Successfully onboarded and grew new business partnerships with local Telcom operators, Technology providers, and ISPs.• Involve in RFP/RFQ responses and ensure the highest level of accuracy by collaborating with different internal teams to drive a winning bid response.• Engage and empower the sales team through the sales cycle from discovery to closure by owning various activities like initial requirement gathering, solution presentation, product demonstrations, technical proposal making, and project delivery.• Assisting clients to transform and enhance the customer experience in finance & banking, ride-hailing, retail, healthcare, logistics, and food delivery verticals to delight their customers. Show less

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  Tkxel

  Apr 2023 - Jun 2024

  Business Development Lead | North America

  • Developed and executed a comprehensive sales strategy to drive revenue growth and market penetration in the IT/Software Services based Industry.• Lead, mentor, and inspire a team of B2B Sales professionals, setting clear objectives and providing guidance to achieve individual and team goals.• Utilize analytics tools to track campaign performance, generate insights, and report on key metrics to stakeholder.• Skillfully probe and assess the requirements of potential clients to understand their pain points and business challenges and offer bespoke software solutions that align with their business goals.• Demonstrate persuasive communication and negotiation skills to convert leads into sales and win deals efficiently while maintaining a customer-centric approach.• Take ownership of sales performance and contribute to the overall success of the sales team.• Developed a replicable approach to high-volume outreach that incorporates uniquely consultative style of sales.• Demonstrable success in identifying, nurturing and converting sales leads into discovery and business winning meetings.• Identify and target potential clients and new client acquisition strategies through various online channels, including but not limited to social media, email marketing, ads, direct outreach, etc.• Plan and executive growth strategies to increase top-of-the-funnel traffic and conversions and increase MQLs, SQLs, and customer conversions.• Provide regular reports on lead generation activities, their results, and conversion rates to the management team.• Manage and allocate resources effectively to maximize ROI and achieve sales objectives within budget. Show less

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  Devsinc

  Jun 2024 - now

  Senior Sales Manager | North America

  Devsinc helps startups, enterprises and public sector clients accelerate their technology life cycle, by unlocking access to 2,000+ passionate and experienced solution providers with experience in 100+ technologies in their timezone.