Preethi Baskaran

Experience

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  LTI - Larsen & Toubro Infotech

  Jul 2013 - Jun 2016

  Software Engineer

  Project Name: Ingram Micro Web Application Global LO SupportRole: Software Engineer (Production Support)Description:This project is an electronics and information technology distributor e-commerce web applicationmaintenance and Global Lights On support. The project involves 24X7 support and enhancementof the order management process in the Web domain. The services provided include IncidentManagement, Problem Management, and Change Management.Job Duties:● Triage customer-reported incidents, analyze, and reproduce the issue to identify the fix● Join critical-P1 production issue calls, debug the logs, coordinate with different teams,find the root causes, and recover the services● Create an incident report for production critical incidents after the root cause analysiswith a remediation plan to avoid reoccurrence in the future● Analyze java thread dumps to find program execution problems like deadlock● Analyze heap dumps to identify memory leak issues● Perform GC log analysis for garbage collection performance issues● Analyze java and j2ee code and find the bugs in the product● Tuning SQL queries to improve performance● Write shell scripts to automate monitoring tasks● Conduct impact analysis of change requests, maintain and track issue log using Jira● Prepare and review installation and backout plans and release notes in confluence● Prepare weekly status reports and go through them with customers on a weekly basis● Creating run books for day-to-day production support activities● Maintain source code in the version control system Git/Bitbucket Show less